2/10 – Ungenügend
Adam
Mit der Familie gereist
24. März 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible experience, broken and smoky rooms
This was our worst hotel experience ever. We have stayed at this property before when it was Champion Hotel, but since rebranding to A Hotel Joo Chiat, the standards have completely collapsed.
My parents’ stay was a nightmare. They were forced to change rooms five times over a five-night stay due to major issues: faulty air conditioning, a broken TV, loud pressure noises that made them nauseous, and even a room with leftover fruit and ants crawling everywhere. The final room still had a malfunctioning aircon, which is unacceptable in Singapore’s humid climate. To make matters worse, each room change placed them on a different floor or far from the previous room, forcing us to constantly pack up and move. We have deposit receipts to prove how many times this happened.
Our own room had serious issues too. The shower water pressure fluctuated between normal and jet mode every two seconds, and hot water ran out after just 10 minutes—not enough time to wash long hair. Despite having an opened but sealed pack of dessert, ants still invaded the room. The worst part? The hotel’s digital Do Not Disturb/Make Up Room system stopped working conveniently when housekeeping arrived, allowing staff to enter against our wishes. This was a clear violation of our privacy.
This hotel completely failed us. Between the constant room changes, poor maintenance, and lack of respect for guest privacy, this was an extremely stressful and frustrating stay. AVOID this place at all costs.
Adam
Aufenthalt von 5 Nächten im März 2025