6/10 Satisfaisant
Isaac R.
16 oct. 2025
Les points forts : Propreté
The condo was very pleasant, comfortable, well equipped and suited our needs. Unfortunately, our experience with the host/property manager, GRAND WELCOME, was the most frustrating I have had in years of renting vacation properties through VRBO. After booking through VRBO, GRAND WELCOMEâs verification and e-sign rental agreement procedures were invasive, complicated, unclear and overly legalistic. Subsequent communications from them regarding access and check in procedures were incomplete, failed to include promised links and codes and required several phone calls and emails to clarify. Upon arrival, an outside door to the building, which was supposed to be open, was locked. It took several phone calls, uploaded pictures of the door and over 30 minutes to gain access.Finally, their follow-up email after check out asked us to not write a review unless we could give them a five star rating. Presumptuous and insulting. I will never again rent a property if GRAND WELCOME is the host/property manager. I would encourage VRBO and the property owner to reconsider their relationship with GRAND WELCOME. I also plan to communicate directly with the property owner and VRBO about my experience. I think they will want to know.
Isaac R.
Séjour de 3 nuits en octobre 2025