When we arrived the bed was unmade, shower was full of used towels, dishes in sink, ironing board still out used, both trash barrels full. We took pictures and submitted them thru text with kasa. It took over an hour to figure out what we could do. There was no other room with 2 beds, they said we could strip the bed next door and make it ourselves. After oking it with the manager, over an hour later, that's what we did. The housekeeping cleaned it the next morning and said a mix up happened with the cleaning orders. They said we would receive a refund of some sort from Expedia. Brand new hotel, nice place, but we paid good money, is that acceptable? Idk