2/10 Terrible
Colin
4 Oct 2025
Disliked: Cleanliness, staff & service
Heath Hazard?
Booked 9 nights here for my wife’s “Special Birthday” at a cost of just under £2,000 for the rooftop room and jacuzzi
Both my wife and I became ill after 4 days and on 7th day found the jacuzzi had turned bright green with algae.
The manager Alessandro Mazzola did not take this at all seriously. I would not speak to him directly but insisted on text so that I have a record. I can make this available.
He says
“Unfortunately the jacuzzi had turned green which unfortunately happenses(sic) when even a small particle of algae gets in the jacuzzi.”
This tells me they have no regime in place for proper chemical management at all!
Jacuzzis are the perfect breeding, ground for bacteria, which cause sickness, diarrhoea, breathing problems, and legionnaires disease!!
Mr Mazzola offered me €50 in compensation as he said the jacuzzi could only not be used for one day and missed the whole point about health risks. I refused his offer.
The hotel, as a whole, is like a brand new dice which has been well used. The sharp edges andcorners are worn away!
Some pics are attached which show neglect and lack of maintenance.
On the positive side the staff (with the exception of Mr Mazzola) are indeed very helpful and friendly and the Breakfast is excellent.
No doubt Mr Mazzola will respond to this post and will try to confuse the problem I had with my back on arriving at the hotel (doctors verdict was lifting heavy weights above my head and sitting in one position too long) Ryanair?
Colin
Stayed 9 nights in Sep 2025
