4/10 Poor
Amber
Business traveller, Travelled with partner
30 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the hotel, we had high hopes. It's conveniently located in the heart of downtown South Bend, which made it an ideal choice for our stay. We were aware of the ongoing interior construction, so we came in with realistic expectations.
Upon check-in, we were informed that the hotel was over capacity for king bed rooms. The front desk kindly offered us a room with two queen beds instead and, in return, waived our parking fee and provided two complimentary breakfast vouchers. We appreciated their effort to accommodate us and were told we'd be staying in one of the newly renovated rooms.
When we got to the 9th floor, it was extremely warm—almost no airflow in the hallway. As we walked toward our room, we noticed a strong odor of mildew and sewage, which was unpleasant but we remained hopeful that our room would be better.
Unfortunately, the same odor was present in the room. While the air conditioning worked, it wasn’t as effective as we had hoped. Additionally, the TV had technical issues—it would frequently freeze or fail to respond, requiring us to turn it off or change the channel manually.
Overall, the room served its basic purpose as a place to sleep, but given the conditions, we likely wouldn’t choose to stay here again.
Amber
Stayed 2 nights in Jun 2025
