2/10 â UngenĂŒgend
Donna Marie
18. Aug. 2025
VerbesserungswĂŒrdig: Komfort des Zimmers
A catalogue of errors
Unfortunately, our experience during our stay was quite disappointing.
First, I had to call the helpline and wait over five minutes to get through because my confirmation check-in instructions had not been sent, despite my completing the portal at the time of booking weeks ago. It then took an hour for those instructions to finally arrive after the phone call.
When we arrived at the property, there was no one at the reception, and the mobile number provided went straight to voicemail. After waiting for 20 minutes, someone finally exited the building, allowing us to wait inside out of the hot sun.
We kept calling the mobile number with no response, and I was in the process of reaching the helpline when the receptionist eventually appeared and gave us our keys.
The stay itself was horrendous. The bed was extremely hard and uncomfortable, and the room was so hot that we were unable to sleep.
To make matters worse, this morning, the fire alarm went off before 7 a.m., prompting us to exit the building and wait for the receptionist to turn it off.
They did not speak to anyone or conduct a headcount, and when the alarm finally stopped, they simply walked away without providing any instructions to the evacuated guests. After waiting for some time, everyone re-entered the building.
Overall, due to this awful experience, we had no choice but to cut our trip short and return home to get some sleep, missing out on our planned day and night out in Southampton.
Donna Marie
Aufenthalt von 2 NĂ€chten im August 2025
