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Comfort Inn & Suites West Springfield

2.5 star property

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Lobby sitting area
Lobby sitting area
Exterior
Fridge, microwave, coffee/tea maker

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Baystate Medical Center
    ‪3 min drive‬
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn & Suites West Springfield

Hotel in West Springfield with 24-hour front desk and indoor pool
This hotel features an indoor pool, Access to hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Comfort Inn & Suites West Springfield offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a gift shop
  • Just a 5-minute drive from Big E and 14 minutes from Six Flags New England
Comfort Inn & Suites West Springfield offers its guests an indoor pool and Access to hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 864 reviews
Rating 8 - Good. 276 out of 864 reviews
Rating 6 - Okay. 163 out of 864 reviews
Rating 4 - Poor. 97 out of 864 reviews
Rating 2 - Terrible. 43 out of 864 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, amenities
Great time
Stayed 1 night in Jun 2025

8/10 Good

menderes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room and the bathroom was very nice and clean and the young man tending to the breakfast was very helpful and nice.
Stayed 2 nights in May 2025

10/10 Excellent

Suzanne

Travelled with family
Had a family stay and was a clean comfortable and friendly I will definitely stay again
Stayed 1 night in May 2025

6/10 Okay

Nancy, Hull

Travelled with partner
Liked: Staff & service
The property definitely could use some updating. Not quite as clean as i would like it to be. The staff is nice though.
Stayed 2 nights in May 2025

10/10 Excellent

Leyda I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me Gusto Mucho la,Temperatura y Limpieza del Area de la Piscina
Stayed 2 nights in May 2025

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like at all had a bad experience with my kids
Stayed 2 nights in May 2025

6/10 Okay

Glenn

Stayed 1 night in May 2025

6/10 Okay

Jane

Stayed 1 night in May 2025

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. Overall not clean in all atras of the hotel.
Stayed 1 night in May 2025

8/10 Good

Artia

Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

Peter or Nathalie

Disliked: Cleanliness, property conditions & facilities
This is not a very clean or new property like the photos show. Bed sheets were clean, the rest needs an upgrade. Very old hotel.
Stayed 3 nights in May 2025

2/10 Terrible

Richard

Disliked: Staff & service
Booked a room for multiple days but broke down and didn’t check in the first day, got to the hotel to find out they sold my room to someone else and wouldn’t reimburse my money. Even tho I had already payed for the room for 3 days I tried to check in at 11:30 the next morning and I was told they sold my room and keeping my money due to no show???
Stayed 2 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Karl

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very friendly and engaging staff.
Stayed 1 night in May 2025

10/10 Excellent

Arthur

Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family

Just visiting family
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice, the young man working breakfast in the morning was amazing super friendly. The night front desk who was working at check in was very sweet. As was the women at check out and housekeeping. Great staff!
Stayed 3 nights in Apr 2025

4/10 Poor

Steven, Deer Isle

Disliked: Property conditions & facilities
It was on a quiet street.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 4 nights in Mar 2025

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness

Meh….

The hotel is dirty and falling apart. The hot tub was broken which was one of the main reasons we chose this hotel. I would not stay here again.
Stayed 1 night in Mar 2025