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Crowne Plaza Springfield by IHG

3.5 star property

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Photo gallery for Crowne Plaza Springfield by IHG

Meeting facility
Cooked-to-order breakfast for a fee
Exterior
Meeting facility
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Free airport shuttle
  • Room service

Explore the area

View in a map
3000 S Dirksen Pkwy, Springfield, IL, 62703
  • Place, University of Illinois at Springfield
    ‪3 min drive‬
  • Place, Washington Park Botanical Gardens
    ‪5 min drive‬
  • Place, Knights Action Park
    ‪5 min drive‬
  • Airport, Springfield, IL (SPI-Abraham Lincoln Capital)
    ‪13 min drive‬

Room options

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite

  • 74 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.2 out of 10
Very good
(10 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Living Area & Add'l Half Bath)

Suite, 1 Bedroom (Living Area & Add'l Half Bath) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Living Area & Add'l Half Bath)

8.0 out of 10
Very good
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(19 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Communications)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(65 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Springfield by IHG

Hotel in Springfield with free airport shuttle and fitness centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle and free train station pick-up. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available once per stay.
Crowne Plaza Springfield by IHG offers 288 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and microwaves can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Springfield by IHG. During your stay, you'll be close to Washington Park Botanical Gardens. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Long 9 Restaurant
  • Cooked-to-order breakfast offered for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • 6 minutes by car from Washington Park Botanical Gardens and 6 minutes from Adams Wildlife Sanctuary
  • Free airport and train station pick-up shuttle service
  • Pets welcome for a fee
Crowne Plaza Springfield by IHG offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 70622 square feet (6561 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Springfield by IHG. A roundtrip airport shuttle (available on request) and A train station pick-up shuttle are free. Free self parking is available.

This 3.5-star Springfield hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Long 9 Restaurant – This restaurant specialises in American cuisine and serves breakfast and lunch.
Long 9 Bar and Grill – This bar specialises in American cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 6 to 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Long 9 Bar and Grill
  • Long 9 Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (70,622 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (51 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.00 to 16.00 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Springfield by IHG offers transfers from the airport and train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Springfield
Crowne Plaza Springfield
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
Crowne Plaza Springfield Hotel

Crowne Plaza Springfield by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 129 out of 1004 reviews
Rating 4 - Poor. 80 out of 1004 reviews
Rating 2 - Terrible. 76 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Blanch

Disliked: Cleanliness, staff & service

Satisfactory

I was not able to take a bath their was some type of stain in the tub and when I called about it they send some man who stated it was a hardwater stain and it could not be cleaned and suggested I take a shower instead. But as a whole it was ok considering they were experiencing air condition problem.
Stayed 2 nights in Aug 2025

10/10 Excellent

Subramanian

Stayed 3 nights in Aug 2025

10/10 Excellent

Don

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs updating
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Karina

Stayed 12 nights in Aug 2025

10/10 Excellent

David

Stayed 2 nights in Aug 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have previously stayed at CrownPlaza and were very pleased with the experience. However, this trip we were disappointed in that we couldn't get a breakfast deal with our room. They said we booked on a website that doesn't offer the breakfast and we needed to book directly with the hotel to get the breakfast deal. Not a good practice since we were staying at the hotel with an approved booking. Probably won't stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Stayed 1 night in Aug 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay

For the price we paid and the crowne plaza reputation and pictures reflected on this hotel selection—-our stay was a huge disappointment. The escalator to get down from the check in area was broken. There was ONE working elevator the entire two days we were there. We asked for more towels—-the guy brought us bath mats and hand towels. The picture of the outdoor area on the top floor—-closed to the public. All the furniture and items shown in the picture—-gone. The lamp in our room——broken. This hotel is OLD and needs a remodel badly. It does not feel clean. Nor does it feel elegant or classy. AT ALL. Horrible experience.
Stayed 1 night in Aug 2025

4/10 Poor

Cybill

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Was probably spectacular once upon a time

Bed was comfortable. Three elevators-one didn’t work then another went down and it didn’t stop at your floor it just skipped right by. Only microwave was in the snack area and it was old and very over used. Something was in our room that was motion activated with a red light on it didn’t appear to be a camera but was still suspect. Once upon a time this was probably a top notch hotel but it’s lacking some much needed TLC. The top floor balcony had loose pavers so watch your step.
Stayed 2 nights in Aug 2025

6/10 Okay

Lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was not pleased. Three elevators & only one was working. The down escalator was not working all of this equal FIRE HAZARD!!!! I traveled with an elderly parent the stairs were not an option. The front desk does not answer the phone after 10pm. Called the morning of checkout to request extra towels they brought towels 45 mins later…. Disappointing property.
Stayed 1 night in Aug 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness
I booked a king standard room. What I received was a full/gueen bed. This is not what I paid for. The room was lacking a blow dryer. This is a 14 story motel. It only had 1 working elevator. This made for long wait times during a very busy weekend due to the state fair.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
2 elevators and one escalator not working.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

I checked in late and when I pulled down my covers, I had a hole in my sheet. The toilet did not work well and the room was not very clean. The next morning I got a cold shower because they forgot to turn on the pumps to heat the water. I will be looking for a new hotel to stay in when I go to Springfield.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean, quiet hotel with attentive staff. Close to many chain restaurants and 15 minutes from the State Fair.
Stayed 2 nights in Aug 2025

10/10 Excellent

Danita

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Todd, Lima

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
When I tried checking out and asked for a receipt. She told me since I didn’t book directly through them and used a 3rd party (Expedia). She could not and would not give a receipt. I have to ask Expedia for it. Was very rude about it too.
Stayed 1 night in Aug 2025

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Sara

Stayed 1 night in Aug 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025