The house is beautiful!!! Unfortunately, I stayed in one of the rooms in the back (which was a bit dated, but clean).
Staff was very friendly and accommodating.
I would definitely stay here again, but I will make sure to stay in a room inside the house.
The mansion is stunning, the connected hotel is very average. The pillows might be the least comfortable I have ever slept on!! If they got better pillows, the whole experience would be much better!
AC unit was hidden behind curtain, so would have slept better if we had air movement and soothing white noise. Room had odd features, no ceiling fan. Bathroom didnât have space/counter around sink area. Strange wall shelving around tv that wound not work. Over priced for a mediocre stay.
The staff is amazing! So friendly and welcoming. We had a tour of the tunnels! Who knew there were tunnels?! Thereâs a museum in the tunnels and you can go inside the telescope that is on property. What a truly unique place
I visit Springfield at least once a year, this is my second stay at the hartness house, Iâve stayed in the mansion and in the hotel, I have been very happy with both options. The mansion is stunning and enjoying a coffee and pastry in the mansion in the morning is lovely. Iâm glad to see this historic building being taken care of so thoughtfully.
The room was very nice. Very clean. The bed and bed pillows were very very uncomfortable. Too hard. I had to go buy a new pillow at Walmart so I could sleep better. Coffee and pastries and fruit in the morning was great. Check in and check out was easy.
Very nice place, clean and comfortable. I received several emails with instructions on checking in, codes etc⊠check out was not so easy; the doors lock with your key and yet no instructions as to where to leave the key. No staff and no key boxes!
Talk about a bait and switch. This is my 176 nights in hotel beds since 1/2024. Worst mattress I've slept in all of those nights. The market depicts a glorious mansion. More like broken down Motel. Only stay here if your desperate or broke.
Keys were taped to front door with instructions on how to enter the property. Anybody could have gained entry.
Bed was broken recent renovation was poor quality, for example: flooring lifting from sub floor.
Bedsheet did not fit the bed.
Reddish brown spatter was noted on bathroom wall.