No usual & customary check in-Envelope put on front door for check in. Unfortunately, we were in the way back of mansion in a double bed room no microwave or refrigerator.
However, Tyler the inn keeper was fabulous. Took my daughter on an under ground tour of the museum, laboratory & telescope.
Interesting history on the Hartness House.
We would stay again, picking a room in the main mansion.
Our reservation was taped to the door no receptionist.
television was circling the drain because the internet didn't work. For that amount of money, we should have been able walk in that beautiful house.
The house is beautiful!!! Unfortunately, I stayed in one of the rooms in the back (which was a bit dated, but clean).
Staff was very friendly and accommodating.
I would definitely stay here again, but I will make sure to stay in a room inside the house.
The mansion is stunning, the connected hotel is very average. The pillows might be the least comfortable I have ever slept on!! If they got better pillows, the whole experience would be much better!
AC unit was hidden behind curtain, so would have slept better if we had air movement and soothing white noise. Room had odd features, no ceiling fan. Bathroom didnât have space/counter around sink area. Strange wall shelving around tv that wound not work. Over priced for a mediocre stay.
The staff is amazing! So friendly and welcoming. We had a tour of the tunnels! Who knew there were tunnels?! Thereâs a museum in the tunnels and you can go inside the telescope that is on property. What a truly unique place
I visit Springfield at least once a year, this is my second stay at the hartness house, Iâve stayed in the mansion and in the hotel, I have been very happy with both options. The mansion is stunning and enjoying a coffee and pastry in the mansion in the morning is lovely. Iâm glad to see this historic building being taken care of so thoughtfully.
The room was very nice. Very clean. The bed and bed pillows were very very uncomfortable. Too hard. I had to go buy a new pillow at Walmart so I could sleep better. Coffee and pastries and fruit in the morning was great. Check in and check out was easy.