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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Free daily buffet breakfast
Lobby lounge
Exterior
Lobby lounge

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View in a map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Lake Jacksonville
    ‪6 min drive‬
  • Illinois College
    ‪7 min drive‬
  • Future Champions Sport Complex
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout curtains

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(13 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Parking included
4.7 out of 5, Exceptional, 564 reviews
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includes taxes & fees
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About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Hotel with free breakfast, in the vicinity of Jacksonville Community Park
An indoor pool, a 24-hour fitness centre and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn Express Hotel & Suites Jacksonville by IHG, you'll be close to Jacksonville Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Jacksonville Community Park and 7 minutes from Illinois College
  • Pets welcome for a fee
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Jacksonville by IHG also features multilingual staff, laundry facilities, and express check-in. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 417 reviews
Rating 8 - Good. 121 out of 417 reviews
Rating 6 - Okay. 65 out of 417 reviews
Rating 4 - Poor. 41 out of 417 reviews
Rating 2 - Terrible. 30 out of 417 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathrooms in really rough shape, you could get hurt on the broken tile floor
Stayed 1 night in May 2025

10/10 Excellent

Emily

Stayed 2 nights in May 2025

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet in my room kept running, the exhust fan in the bathroom didnt work, there was no ice machine on the 3rd floor, and the bedding was all stained up and unclean. And most of the light housings in the halls were broken and the elevator was too slow. But the staff was awsome as well as the breakfast.
Stayed 2 nights in May 2025

8/10 Good

Lisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff allowed a party until close to midnight, in the parking lot where 20-30 people (including kids) were allowed to play loud music on a radio, kids running around the parking lot screaming directly in front of the motel, our window. The bathroom was filthy, toilet bowl had stains in it as though it had not been cleaned in weeks, soap scum in the shower, on the walls and faucet. The tile in the bathroom around the toilet was all cracked and the toilet was unsteady when sitting down.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Only one chair in the room for two! Only one cup for coffee! I guess we were supposed to take turns. Toilet wasn't as clean as expected for a Holiday Inn. There was no fan in the bathroom. The furniture looked beat up. The pool room was way too hot. The railing toget into the pool was wabbly. The hot tub was not working properly and the railing was rusty. The edge of the hottub was dirty looking. Will definitely not stay there again. Breakfast ...the pancake machine didn't work.
Stayed 2 nights in May 2025

4/10 Poor

Mike

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not very clean, breakfast was terrible, not soap or shampoo on the rooms,
Stayed 2 nights in May 2025

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
We were coming in town for a wedding and needed an early check-in. The staff went out of their way to make that happen!!!
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

brad

Stayed 1 night in Mar 2025

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I got to my room there was dirt clumps on the floor like a worker with dirty boots/shoes had been in there after the housecleaning had been there. I told the employee at the front desk and he swept and vacuumed my room. Fine hotel for the price.
Stayed 2 nights in Mar 2025

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Stayed 2 nights in Mar 2025

6/10 Okay

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not your typical Holiday Inn Express

This is not what you would expect from from Holiday Inn express. On the refrigerator at breakfast, it says eggs and yogurt. There was neither.
Stayed 1 night in Mar 2025

6/10 Okay

Zachary

Travelled with family
Liked: Staff & service, room comfort

Holiday Inn And Suites Jacksonville Illinois

The room was great service was great. Got to the hallway with the elevator and it smelled horrible. Went down for breakfast at 630 and it was good except they didn’t have any apple juice and ran out of biscuits by 7. Also the shower had terrible water pressure but other than those downfalls it was a great night stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Sharon, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kayla

Stayed 1 night in Feb 2025

8/10 Good

Meredith, lockport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled clean n easy parking
Stayed 1 night in Dec 2024

2/10 Terrible

Margo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was blood on the sheets and bedspread.
Stayed 1 night in Dec 2024

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024