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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Lobby
Exterior
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

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1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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3.4 out of 5, 1,000 reviews
The price is CHF 75
includes taxes & fees
16 Feb - 17 Feb
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About this property

Quality Inn West Springfield

Hotel with free parking, near Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you're just a quick walk from Riverdale Center. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E
  • Cats and dogs welcome for a fee (restrictions apply)
Quality Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 316 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 201 out of 1001 reviews
Rating 4 - Poor. 127 out of 1001 reviews
Rating 2 - Terrible. 130 out of 1001 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Scot

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff. Comfortable, clean room. Always interesting people travelling through.
Stayed 2 nights in Nov 2025

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to change rooms 5 different times (between the 3 rooms we had) the rooms were absolutely filthy and there were blood on the sheets and walls in one of the rooms. The staff were extremely nice and accommodating to change our rooms so many times but we will not be returning. If there were more hotels with availability we would’ve left and stayed somewhere else. Also, for a smoke free hotel the whole 4th floor smells like an ash tray.
Stayed 1 night in Nov 2025

6/10 Okay

Ann

Travelled with group
Breakfast had no eggs, sausage, spoons, milk for cereal, coffee pot was empty. Yikes!!! Shower was cold water to start with ??? You have to stand there for water to work? Found spilled food outside my car , hit the side window. ??
Stayed 1 night in Nov 2025

8/10 Good

Roberta

Travelled with group
Breakfast had nice variety. Staff was attentive to requests.
Stayed 3 nights in Nov 2025

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
The owner makes me feel like I am a personal friend of his and the best part of his day is when I walk in the door.
Stayed 3 nights in Oct 2025

6/10 Okay

George

Stayed 5 nights in Oct 2025

6/10 Okay

George

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room and staff were good
Stayed 4 nights in Nov 2025

8/10 Good

Luis

Everything was okay I think just slightly overpriced
Stayed 1 night in Nov 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2025

4/10 Poor

Cheryl

Disliked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

michael

Stayed 1 night in Oct 2025

6/10 Okay

Carol

Stayed 1 night in Oct 2025

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast was good and what I expected. Bath door didn’t close right, the slider wouldn’t close all the way
Stayed 1 night in Oct 2025

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a little cold and had clearly sat prior to the opening of breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Tran, Alexandria

Stayed 1 night in Oct 2025

6/10 Okay

Ruth Isabel

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Ruth

Travelled with group
Liked: Staff & service, room comfort
Breakfast was the same everyday.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lindsey

Stayed 1 night in Oct 2025

6/10 Okay

Fran

Liked: Room comfort
Disliked: Property conditions & facilities
Staff seemed pleasant and accommodating. Bed was comfortable., but the hallways and elevators smelled of pot most of the time and it just had a creepy feel once we passed out of the lobby.
Stayed 3 nights in Oct 2025

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was all springs and killed my back. Bathroom had hundreds of tiny ants all over the floor.’
Stayed 2 nights in Oct 2025

2/10 Terrible

Caitlin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not positive why this hotel is even still running. It’s extremely old, and outdated - and it shows in every crack, peeled up carpet and nasty-ness. The tv/cable cut in and out all evening, the first floor was apparently an immigrant or homeless station?! When we tried to find the breakfast area (which is gross/cold/outdated and looks like a jail yard) we found ourselves down a hallway. When we got to the end there was guy looking at camera screens. Every room had bunk beds and rules posted. It’s either for homeless, or immigrants. No signs anywhere saying don’t go down this hall. No apparent need to tell guests who are paying to stay. The pool was closed. The walls are paper thin - could hear the guy next door hacking up his lungs ALL NIGHT. Everything was just gross. Do not stay here. I would personally like a refund.
Stayed 1 night in Oct 2025

2/10 Terrible

robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shady people . men where smoking pot in the parking lot as I walked in to check in they were staring at my daughter making her feel uncomfortable .. I refused to stay there
Stayed 1 night in Oct 2025

4/10 Poor

seth

Stayed 1 night in Oct 2025