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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Lobby
Exterior
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.8 out of 10
Good
(59 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(84 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
West Springfield
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 873 reviews
The price is CHF 76
includes taxes & fees
7 Jun - 8 Jun
Candlewood Suites West Springfield by IHG

About this property

Quality Inn West Springfield

Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you'll be within walking distance of Olympia Ice Center. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E
  • Cats and dogs welcome for a fee (restrictions apply)
Quality Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn West Springfield

Quality West Springfield

Quality Inn West Springfield Hotel

Quality Inn West Springfield West Springfield

Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 327 out of 1019 reviews
Rating 8 - Good. 227 out of 1019 reviews
Rating 6 - Okay. 200 out of 1019 reviews
Rating 4 - Poor. 131 out of 1019 reviews
Rating 2 - Terrible. 134 out of 1019 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, amenities
Good breakfast,the rooms are a good size minus the fact that we didn’t realize there was a signed saying you can’t take food up to the room and I worker came at us because of it near the elevator it was a good stay
Stayed 2 nights in Feb 2026

8/10 Good

Milton

Travelled with partner
Liked: Cleanliness
Clean
Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026

8/10 Good

Sharnetta

Stayed 2 nights in Jan 2026

4/10 Poor

John

Noisy from nearby highway. Ch
Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Feb 2026

4/10 Poor

François

Travelled with family
Disliked: Cleanliness, amenities
L’été ça doit être bien, mais l’hiver une chambre avec balcon qu’on sentait l’air entrer, c’était glacial. On a gelé toute la nuit, le chauffage ne prenait pas le dessus. Sur les photos on a l’impression qu’il y a une belle piscine intérieure mais elle est fermé l’hiver. Disons que l’hôtel aurait besoin de beaucoup d’amour. La chambre était correct sinon et déjeuner acceptable. Pour une nuit au passage ca va j’imagine, mais pas plus.
Stayed 1 night in Jan 2026

8/10 Good

Rachel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
When I took a shower, the shower-head was broken, so water sprayed out of the side and into the rest of the bathroom. My boyfriend had to put one of the towels over the side to prevent it from flooding the bathroom. Other than that, the staff were very nice, and the room was very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

neal j

Liked: Cleanliness, staff & service, amenities
Great room!
Stayed 1 night in Jan 2026

8/10 Good

Michael

Stayed 1 night in Jan 2026

2/10 Terrible

Jason

Dilapidated hotel. Tv didn’t work . Hallway walls scratched, scuffed.. Furniture flaking paint. Tub did not drain. Do not stay here unless you are looking for a place to smoke merry
Stayed 1 night in Jan 2026

2/10 Terrible

Joann

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth staying there found two roaches in the bathroom.
Stayed 2 nights in Dec 2025

10/10 Excellent

Arnaud

Liked: Cleanliness, amenities, property conditions & facilities
very friendly staff, spotless room, great ameneties good location. one downside is my tv was stuck in a mode where a banner covered up a fifth of the screen every 30 seconds making watching things difficult.
Stayed 2 nights in Dec 2025

8/10 Good

Karen

Staff at front desk was wonderful and helpful. Room had a glass and plastic cup on the floor by bed.
Stayed 3 nights in Dec 2025

10/10 Excellent

Liam

Stayed 1 night in Dec 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There’s apparently a dorm on the first floor. Could not get a properly coded key card. Balcony door was unable to be closed or locked, and the security bar was missing. Woken up at 3:00am by a roach crawling on me. When the front desk was alerted to the presence of roaches they said, “That’s not good”. That was the only response. Avoid this place.
My bed mate for the visit.
Stayed 1 night in Dec 2025

8/10 Good

Neftali

Stayed 1 night in Dec 2025

10/10 Excellent

kenneth

Stayed 1 night in Dec 2025

8/10 Good

Judis

Stayed 1 night in Dec 2025

10/10 Excellent

Jodee

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

8/10 Good

Susan

Stayed 1 night in Dec 2025

4/10 Poor

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Breakfast never had juice or cold water available. Not everyone drinks coffee. They could have put even a water pitcher out. Supposedly a smoke free hotel. Saw 2 different rooms on their balconies smoking and hacking up a lung. Plus every time my heat kicked on it smelt like smoke.
Stayed 2 nights in Dec 2025

8/10 Good

Nicole

Liked: Cleanliness
Stayed 1 night in Dec 2025

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2025

10/10 Excellent

Antonio

Stayed 1 night in Dec 2025