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Residence Inn by Marriott West Springfield

3.0 star property

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Photo gallery for Residence Inn by Marriott West Springfield

Exterior
Reception
Property amenity
1 bedroom, premium bedding, desk, blackout curtains
1 bedroom, premium bedding, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Parking available
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
64 Border Way, West Springfield, MA, 01089
  • Big E
    ‪4 min drive‬
  • MGM Springfield
    ‪7 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪7 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking

  • 43.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Flat-screen TV

Suite, 2 Bedrooms, Non Smoking

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Flat-screen TV

Studio, 1 King Bed, Non Smoking

  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Flat-screen TV

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

8 restaurants, breakfast, lunch, dinner served; American cuisine

MGM Springfield

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
4.4 out of 5, Excellent, (1348)
The price is CHF 628
for 1 room
includes taxes & fees
17 May - 18 May
MGM Springfield

About this property

Residence Inn by Marriott West Springfield

Hotel in West Springfield with free breakfast and 24-hour front desk
An indoor pool, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and laundry facilities. Weekly housekeeping is available.
Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas.

This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.
During your stay at Residence Inn by Marriott West Springfield, you'll be within walking distance of Olympia Ice Center. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 13 minutes by car from Six Flags New England and 7 minutes from MGM Springfield
  • Pets welcome for a fee
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An indoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Residence Inn by Marriott West Springfield. For a fee, parking is available.

This 3-star West Springfield hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 7 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott West Springfield
Residence Inn Marriott Hotel West Springfield
Residence Inn Marriott West Springfield
Residence Inn West Springfield
Residence Inn Marriott West Springfield Hotel
By Marriott West Springfield
Residence Inn by Marriott West Springfield Hotel
Residence Inn by Marriott West Springfield West Springfield

Residence Inn by Marriott West Springfield Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 218 out of 408 reviews
Rating 8 - Good. 108 out of 408 reviews
Rating 6 - Okay. 43 out of 408 reviews
Rating 4 - Poor. 21 out of 408 reviews
Rating 2 - Terrible. 18 out of 408 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Galina

Liked: Cleanliness, property conditions & facilities
Cozy clean place
Stayed 1 night in Jan 2025

10/10 Excellent

Lawrence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast.
Stayed 3 nights in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Enith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

dorcas a

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about it, except that in the room above us someone was jumping off of something and onto the floor over and over. It was such a disturbance until at least 10pm
Stayed 1 night in Dec 2024

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel by far !
Stayed 2 nights in Dec 2024

10/10 Excellent

Jayda

Stayed 1 night in Dec 2024

2/10 Terrible

Lola

Stayed 1 night in Dec 2024

6/10 Okay

Leonela

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Well i like the place not the area the only thing that up set me was i found lashes on my bed after i used it and i didn’t had lashes that night it was nasty knowing my bed most been dirty it was inside the covers
Stayed 1 night in Dec 2024

10/10 Excellent

Josselyn

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give it a 5*
Stayed 1 night in Dec 2024

4/10 Poor

Terri

Liked: Cleanliness
Disliked: Staff & service

Would not stay here again

On the plus the breakfast was full and fresh daily. On the needs improvement the shower head was filthy. It hardly worked due to the gross buildup on it. On the negative and why i wouldn't stay here again the room doors close so LOUDLY. It literally sounds like someone is slamming every room door every time they close. I was woken up frequently by people entering and exiting their rooms. And when the rooms were being cleaned the doors sounded like they were being slammed like 20 times in 30 minutes. I contacted the hotel a few days ago and have as yet not received a response.
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights. The property was always clean and staff was helpful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a studio with a fireplace we decorated for Christmas...the staff was amazing! I was there recovering from heart surgery...I ended up going back to the hospital and the staff was so AMAZING! Beverly the sales rep kept our belongings in her office until my husband was able to go back and pick it up! Everyone was just so good to us and so helpful! Looking forward to going back as soon as I'm out of the hospital again! I wish I could upload some of the photos of our stay but it won't let me
Stayed 1 night in Dec 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort

Unreasonable non-refundable pet fee!

I enjoyed my room overall, and could see myself being there for a longer stay. However, be aware that there is a NON-REFUNDABLE $125 pet fee per stay!!! Somehow missed this when booking the room for my small dog and myself for 2 nights!! Definitely not going back because of that one reason.
Stayed 1 night in Dec 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely suite!

I did not realize when I booked, that this was a suite. It was so nice to be able to really relax in my room without having to be on the bed all the time!!! My only small complaint was that the bed was way too soft for my back! Otherwise everything was great!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen, guilford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and onsite laundry room takes quarters you can get change from hotel desk
Stayed 5 nights in Nov 2024

10/10 Excellent

Marta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed, aesthetically a pleasure to be in with a fresh, modern and cozy vibe. Comfortable bed, nice quality pillows and sheets. Stayed with a toddler and it helped to have the bed in a separate room which also has a TV. Kitchenette is super helpful to have especially travelling with a child. Staff members all friendly and customer service oriented. Would definitely stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, room was very nice and modern. It was a very welcoming secluded stay.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Stayed 4 nights in Nov 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the wooded surroundings and mostly quiet.
Stayed 1 night in Nov 2024