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Tru by Hilton Chicopee Springfield

2.5 star property

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Photo gallery for Tru by Hilton Chicopee Springfield

Lobby
Terrace/patio
Exterior
Premium bedding, down duvets, blackout curtains, iron/ironing board
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
440 Memorial Dr, Chicopee, MA, 01020
  • Place, Chicopee Falls Dam
    ‪17 min walk‬
  • Place, Chicopee Memorial State Park
    ‪2 min drive‬
  • Place, MGM Springfield
    ‪7 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(85 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(73 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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4 Jan - 5 Jan 2026
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About this property

Tru by Hilton Chicopee Springfield

Hotel in Chicopee with free breakfast and 24-hour fitness centre
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and a business centre. Weekly housekeeping is available.
Tru by Hilton Chicopee Springfield offers 108 accommodations with an iron/ironing board and blackout curtains. Beds feature down duvets and premium bedding. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Tru by Hilton Chicopee Springfield. During your stay, you'll be within walking distance of Chicopee Falls Dam. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • 9 minutes by car from MGM Springfield and 10 minutes from Naismith Memorial Basketball Hall of Fame
  • Cats and dogs welcome for a fee
Tru by Hilton Chicopee Springfield offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A terrace, an arcade/games room, and a picnic area are also featured at Tru by Hilton Chicopee Springfield. Self parking is free.

This Chicopee hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Chicopee Springfield Hotel
Tru Hilton Springfield Hotel
Tru Hilton Chicopee Springfield
Tru Hilton Springfield
Tru Hilton Chicopee Springfie
Tru by Hilton Chicopee Springfield Hotel
Tru by Hilton Chicopee Springfield Chicopee
Tru by Hilton Chicopee Springfield Hotel Chicopee

Tru by Hilton Chicopee Springfield Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1008 reviews
Rating 8 - Good. 206 out of 1008 reviews
Rating 6 - Okay. 86 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 28 out of 1008 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

alexandra, Stone Ridge

Stayed 1 night in Sep 2025

10/10 Excellent

Theresa

Liked: Amenities
Staff was wonderful and hotel was spotless. Great breakfast also!
Stayed 1 night in Sep 2025

10/10 Excellent

Joelma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing , specially in the rece
Stayed 2 nights in Sep 2025

2/10 Terrible

Heather

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
We left a day early due to the barking dog next to us. The first night, there was a group of boys yelling with the tv blaring until after midnight. We have children, and no one was able to sleep and my kids were terrified. Then, when we returned the next day after our outing, there was a dog barking NON STOP in that same room. we decided to pack up and leave at the risk of us not being able to sleep yet again.
Stayed 2 nights in Sep 2025

4/10 Poor

Kim

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were to small and rooms were clean every other day
Stayed 2 nights in Sep 2025

10/10 Excellent

DeAnza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to get in the parking lot but was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more options for breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! We stayed overnight after an event in the Springfield, MA area. Parking and access to highway was easy. “Pop Art” decor was an appealing variation to other hotels we have frequented. Continental breakfast featured many options including an on-demand pancake maker with pumpkin flavored syrup to fit the season. Nicely done!
Stayed 1 night in Sep 2025

10/10 Excellent

Fabienne

Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Stayed 1 night in Aug 2025

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain
Stayed 2 nights in Aug 2025

6/10 Okay

TOM

Liked: Staff & service
Hwy VERY noisy!!
Stayed 1 night in Sep 2025

8/10 Good

Peter

Stayed 1 night in Sep 2025

10/10 Excellent

Marielis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate it allowed my dog but the room was smaller than usual and no walking space outside
Stayed 1 night in Sep 2025

4/10 Poor

crystal

Stayed 2 nights in Sep 2025

10/10 Excellent

Linda, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
W wonderful and very clean staff, death.
Stayed 2 nights in Sep 2025

10/10 Excellent

Afza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

JOAQUIM

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay
Stayed 2 nights in Aug 2025

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy at night couldn’t sleep well
Stayed 1 night in Aug 2025

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was wonderful. Very friendly and helpful
Stayed 3 nights in Aug 2025