Great customer service and a lovely convenient location. Overall the hotel is a lovely environment.
However, the bathroom had a very old green suite with a rusty plug hole and a not very nice white shower curtain. The bed seemed very small and the quilt cover was not adequate in size, for two people. There were no water bottles to use to boil water for making tea, so the only water to make tea with, was the bathroom water!!!
Thank you for your great customer service, much appreciated
Unfortunately we had booked to stay prior to Christmas and hadn't anticipated there being large Christmas parties going on. The first night the disco went on until 12.30 and we were above it so unable to sleep due to the constant boom boom boom of the music. Staff agreed to move us to a different room for the rest of our stay and it was both quiet and more comfortable. Quite why they hadn't thought to do this in the first place I don't know as we would have been comfortable and not needing to complain. The en-suite in our first room was so cold we were reluctant to get in the shower. Restaurant and reception staff were all excellent.
Delightful place . The employees are super nice and good at their job.Very peaceful neighborhood around with view on the beach from the dining room. You can take the number 1 bus across the street to get to town in 7 minutes! Loved my room and appreciated the upgrade!
The hotel is perfectly situated for exploring the Island, either by car,they have a large car park,or by bus, the stop is just 100 metres away. I recommend booking a room with a sea view as you will not tire of vista in any weather.
The room had a very comfortable large double with tea and coffee making facilities. Breakfast was a choice of full English with your choice of how you wanted your eggs, plus cereals, cold meats,cheese, croissant etc..
Every member of staff we had interaction with were friendly and gave great customer service.
We would return in an instant.
Room bathroom looked "tired" and could do with a refit. Room was nice. Bar and restaurant were very nice. Staff were very good, very polite and friendly. Would stay here again if back in Jersey. Although not the best location as a taxi ride away from St Helier. Each way was around ÂŁ12 but hotel was cheaper than ones around St Helier.
Great staff, service, breakfasts and location - right next to the beach and on a regular but route into St Helier and beyond (airport with an easy connection, Gorey etc). Very comfortable bed, strong shower, very clean. Well stocked bar. A bit old fashioned in its decor and style though with the evening food offering (4 courses for ÂŁ25 = great value) catering for traditional conservative customers. Room very hot with no extractor fan in bathroom or aircon. Good choice for age 60 residents.
Nice well run hotel with very friendly and caring staff throughout the hotel.Veronica in reception and Helen in restaurant went that bit further providing a very warm and reassuring service to the guests.All the bar staff and room maids made sure the stay was enjoyable.One little neg point was our room did not have a fridge when we thought weâd booked a room with one.Other than that great stay..Thanks..
Staff were friendly and helpful. Located a bus ride away from town centre but bus stop located close by as is a M&S store. We loved the view from our window over the bay, rooms were cleaned daily and teas/coffee replenished daily. Enjoyed the hearty breakfasts.
Very clean hotel a little dated but spotless!! The breakfast was OK nothing special. The front of house in the restaurant wasn't very friendly the girl serving would be more suitable to the job. Overall an OK hotel
Room had no view except a large flat roof that you could not see over it. Room needed updated and coat of paint. Very drab. Breakfast excellent and good waiter services.