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The Norfolk Lodge Hotel

3.0 star property

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Photo gallery for The Norfolk Lodge Hotel

Exterior
Indoor pool, pool loungers
Bar (on property)
Indoor pool, pool loungers
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ
  • Place, St. Helier Town Hall
    ‪11 min walk‬
  • Place, Port of Jersey
    ‪18 min walk‬
  • Place, St. Helier Beach
    ‪20 min walk‬
  • Airport, Jersey (JER)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board, travel cot, free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, travel cot, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Single Room

Single Room | Iron/ironing board, travel cot, free WiFi, bed sheets

Single Room

7.0 out of 10
Good
(2 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room

Double or Twin Room | Iron/ironing board, travel cot, free WiFi, bed sheets

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

The Norfolk Lodge Hotel

Suburban hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, dry cleaning and a 24-hour front desk.
The Norfolk Lodge Hotel offers 101 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Norfolk Lodge Hotel. During your stay, you're just a quick walk from The Georgian House. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 11 minutes by foot from St. Helier Town Hall and a 2-minute drive from Port of Jersey
The Norfolk Lodge Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at The Norfolk Lodge Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

This 3-star St. Helier hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
The Norfolk Lodge Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Lift (79 centimetre wide door)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 9 October and 3 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 15 years old or younger stays free per registered adult when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 15 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

The Norfolk Lodge Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 467 reviews
Rating 8 - Good. 215 out of 467 reviews
Rating 6 - Okay. 78 out of 467 reviews
Rating 4 - Poor. 14 out of 467 reviews
Rating 2 - Terrible. 10 out of 467 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger, Monsheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Stayed 7 nights in Jul 2025

8/10 Good

steve

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Emily Le

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed.

Staff were friendly. This hotel is in a serious need of updating. There was flaking paint on the bathroom ceiling. The bath had a rust mark running down it. The wood chip wall paper in the bedroom had been resealed & the glue was showing through in 5 areas. Despite housekeeping cleaning daily our room smelt musty. The toasters used for breakfast were inadequate. Force was needed to make it work then the bread came out not cooked. I really don’t know how it has 3 stars.
Stayed 4 nights in Jun 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Stayed 6 nights in Jun 2025

6/10 Okay

Taiba

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The indoor pool and jacuzzi are very cold, too cold. And the average age of the guests in this hotel is age 70. I would not recommend it for families of young children.
Stayed 3 nights in May 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Hotel was really clean but old style furnishing. Went swimming, the hotel dod not offer dressing gowns and slippers which was a bit difficult as there was no where to place our clothes. But overall the staff were very friendly and the service was very good.
Stayed 2 nights in May 2025

10/10 Excellent

David John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Stayed 5 nights in Aug 2024

8/10 Good

Wahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and the welcome of guest is on point. Receptionist and cleaners made us feel welcome and engaged in conversation or initiate one in passing. Not disabled or those with mobility issues. Even after using lift, you will still need to climb a few steps to get onto the landing. The rooms are located on. I would avoid dinner if you are vegetarian or expect to have a three course meal. Its actuallly more of a buffet advertised as an alcarte menu. As a vegetarian i ate vegetables that are coocked by itself, well the ingredients to a sunday roast. Not worth the price if you eat halal food. You will have the same food as a veg for a ridiculous price for eating vegetables. Ambiance and music felt like being in an expensive restaurant but it didnt go well the service that was provided. Not even a welcome on the first day to how the 'buffet' worked but taken to seat and within 5 minutes asked what we wanted to eat. Anything that needs to be ordered from the kitchen is written down followed by trlling us where the plates are that dinner works like a buffet. Water poured, no drink menu given (unsure if there is drink served at all) and to get a refil during the end of dinner service is hard. That because of setting up room for dinner. Ambience felt as being on a conveyor belt where you seat, eat and go. Minimal contact with service staff who are busy clearing or setting up and seem annoyed when they are call them away srom whatever theyvl doing. Same experience at break
Stayed 1 night in Aug 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard. The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Stayed 1 night in Jun 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Stayed 4 nights in Aug 2024

8/10 Good

MARCO

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Decent option if staying in St Helier

We decided to stay at this hotel as it one of the cheapest in St Helier. Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower. We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer. The staff (reception and breakfast) was overall polite and fairly pleasant to deal with. The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners. The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage. The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us. It takes about 15 minutes on foot to reach the central area of St Helier.
Stayed 4 nights in May 2024

10/10 Excellent

Atul

Stayed 3 nights in Jul 2024

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Stayed 3 nights in Jun 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Worth a stay.

Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024

4/10 Poor

Anne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Booked twin and had double. Carpet wet Shower/bath plumbing hot from cold tap and vice versa. furniture basic. No bottled water or fridge. Staff pleasant.
Stayed 1 night in Jun 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Jersey.

The Norfolk Lodge Hotel was everything we expected it to be. We had a family room with a double bed and bunk beds. The room was quiet and comfortable. We had tea and coffee making facilities in the room. The breakfasts were great. There was a good selection of hot and cold food. They even allowed us to have an early breakfast at 5.30am on the last day, due to an early flight. There was free parking on site. The location was good, and we could walk into St Helier. The hotel was a little dated, but it was kept clean. There was a swimming pool at the hotel, with towels available. The hotel staff were all very friendly. We enjoyed our stay, and we would return to this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Stephen, West Wickham

Liked: Cleanliness, amenities
Very enjoyable stay. Helpful and friendly staff.
Stayed 2 nights in May 2024