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Best Western Plus The Charles Hotel

3.0 star property

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Photo gallery for Best Western Plus The Charles Hotel

Lobby sitting area
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk
Lobby sitting area
Indoor pool
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
1425 South 5th Street, St. Charles, MO, 63301
  • Place, St Charles Convention Center
    ‪8 min walk‬
  • Place, Ameristar Casino St. Charles
    ‪11 min walk‬
  • Place, Historic Main Street
    ‪12 min walk‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(68 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(57 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

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About this property

Best Western Plus The Charles Hotel

Suburban hotel with free parking, near Ameristar Casino St. Charles
Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Best Western Plus The Charles Hotel offers 133 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus The Charles Hotel. During your stay, you'll be within walking distance of Ameristar Casino St. Charles. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Dennys
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the comfortable guestrooms
  • 12 minutes by foot from Ameristar Casino St. Charles and a 5-minute drive from Hollywood Casino Amphitheatre
  • Dogs welcome for a fee
Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available.

This 3-star St. Charles hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Dennys – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Best Western Plus The Charles Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 148 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 53 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room fit our needs for the night. Thanks
Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

10/10 Excellent

Abdul

Travelled with family
Stayed 2 nights in Nov 2025

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly. However, we had a 2 queen room reserved and due to a hockey tournament, the only room left was a handicap room. The room did not smell good. The beds were comfortable and clean but the carpet was heavily stained and was ripped in spots. The bathroom door needed repair and the bathroom needed some freshening up. Not happy for the price we paid. The front desk guy apologized and offered a discount but couldn’t do anything since we had booked through a third party.
Stayed 1 night in Nov 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
My reception by the front desk clerk was simply nice! He was professional, attentive, and receptive. My room was clean and easily accessible. The breakfast was tasty and plentiful and the eating area was clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable bed, great breakfast! The only negatives were WiFi wasn't great and water didn't get very hot.
Stayed 1 night in Nov 2025

8/10 Good

raed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Kara

Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
Was nice
Stayed 1 night in Oct 2025

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Yes
Stayed 7 nights in Oct 2025

10/10 Excellent

Corinne

Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Oct 2025

2/10 Terrible

Nate

Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff, room and breakfast great
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Prompt, Courteous check in. Long hours access to pool
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hallways smelled good, our room was very clean, the staff were kind and welcoming, the lobby coffee was exceptional, the breakfast area and offerings were wonderful, and the area around the hotel offered many conveniences! Absolutely no complaints about this stay! (We didn’t use the pool, so we can’t comment on that.)
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Very nice room and staff friendly and
Stayed 1 night in Oct 2025

10/10 Excellent

Renee

Stayed 1 night in Oct 2025

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Couples trip to concert

The room was damp, musty smell, like smoking in the room had occurred. Halls smelt like someone smoking in them. Entrance and parking lot in very poor shape. We did not eat breakfast, wine to look for banana and was not one. Apples and unripe oranges. Other food looked decent.
Stayed 1 night in Oct 2025

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we interfaced with were very friendly and helpful. Check in went smoothly and our room was clean and spacious. The free breakfast that was offered was probably the best we’ve ever had in any hotel we’ve ever stayed in. The food was excellent and the variety was perfect. We plan to stay at this best Western plus hotel each time we travel through St. Louis on our way to New York.
Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Stayed 1 night in Oct 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly
Stayed 1 night in Oct 2025

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The rug in our room was disgusting…dirty, sticky, damp. The toilet was TOO low. The table was sticky in our room
Stayed 3 nights in Oct 2025

6/10 Okay

edward

Liked: Staff & service
Disliked: Property conditions & facilities

not staying there again.

shower dripped all night and would not turn on. so we took no shower. sad. but the faucet of shower dripped all night. so weird. bed was hard. clean but hard.
Stayed 1 night in Oct 2025