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Best Western Troy Hotel

2.5 star property

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Photo gallery for Best Western Troy Hotel

Indoor pool
Business centre
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
2020 Formosa Drive, Troy, IL, 62294
  • Place, Bella Vista Winery
    ‪5 min drive‬
  • Place, Villa Marie Winery & Banquet Center
    ‪6 min drive‬
  • Place, Gateway Conference Center
    ‪9 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2

King Room - Non-Smoking

  • Sleeps 2

King Room - Non-Smoking/Ground Floor

  • Sleeps 2

King Suite - Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Communication Assistance, Microwave and Refrigerator, Sofabed

  • Sleeps 4

2 Queen Beds, Non-Smoking, Pillow Top Mattress, Microwave and Refrigerator, Wet Bar, High Speed Internet Access

  • Sleeps 4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

  • Sleeps 4

2 Queen Beds, Non-Smoking, Communication Assistance, Microwave and Refrigerator

  • Sleeps 4

View all photos for King Room with Communication Assistance

Interior

King Room with Communication Assistance

  • Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4

Similar properties

Lobby
Red Roof Inn St Louis - Troy, IL
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, 1,002 reviews
The price is CHF 60
includes taxes & fees
15 Jan - 16 Jan
Red Roof Inn St Louis - Troy, IL

About this property

Best Western Troy Hotel

Hotel with free breakfast, in the vicinity of World's Largest Catsup Bottle
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Troy Hotel. During your stay, you'll be close to Edwardsville Arts Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from World's Largest Catsup Bottle and 10 minutes from Gateway Conference Center
Best Western Troy Hotel offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Best Western Troy Hotel also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

This Troy hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Best Western Troy Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 923 reviews
Rating 8 - Good. 300 out of 923 reviews
Rating 6 - Okay. 122 out of 923 reviews
Rating 4 - Poor. 61 out of 923 reviews
Rating 2 - Terrible. 44 out of 923 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Stayed 1 night in Sep 2025

10/10 Excellent

Hayden

Stayed 1 night in Oct 2025

4/10 Poor

Mary

Travelled with family
Liked: Amenities
Rented two rooms one for my daughter one for myself her room had ants in it. No hot water our room the outlets by the beds didn’t work hot water took forever. Our window was cracked at tape over it. Carpet look dirty.
Stayed 1 night in Oct 2025

8/10 Good

ray

Stayed 4 nights in Sep 2025

8/10 Good

William

Liked: Cleanliness, staff & service
Parking limited. Staff were excellent and clearly the best reason to stay at this property.
Stayed 1 night in Sep 2025

8/10 Good

George, Crown Point

Liked: Cleanliness, staff & service, property conditions & facilities
OK for an older property. Musty smell when first entering the room, but it disappeared after the AC was turned on. Everything worked, and call to the Front Desk for clean towels was handled quickly. Ice machine on the second floor had no Ice, and the third floor machine was out of order. Luckily, the first floor had ice. Room was generally clean, sheets and pillows were OK. Good value for the price.
Stayed 3 nights in Sep 2025

4/10 Poor

Thomas, Maize

Disliked: Property conditions & facilities
Too expensive for quality of infrastructure. Mattresses need to be replaced.
Stayed 1 night in Sep 2025

8/10 Good

John, Seneca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Sep 2025

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Property conditions & facilities
The infrastructure is beginning to look a little tired. Dingy white towels, peeling paint, curtains need updating and bed felt like a waterbed instead of firm.
Stayed 1 night in Sep 2025

4/10 Poor

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Wade

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water for shower. General maintenance to the building is necessary.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ross

Disliked: Amenities, property conditions & facilities
Smoker's paradise! Dated Best Western that reeks of cigarette smoke from the moment the elevator is opened. Cigarette Burns throughout the room. Room had the overpowering smell of bed bug spray
Stayed 1 night in Sep 2025

8/10 Good

Lana

Liked: Property conditions & facilities
It appeared clean and the beds were comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Western in Troy is a good, clean, reliable hotel. No complaints!
Stayed 3 nights in Sep 2025

8/10 Good

WILLIE

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was amazung friedly staff and clean room bed was comfortable
Stayed 1 night in Sep 2025

4/10 Poor

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The light switch in the area of the room with the bunkbeds was faulty and would spark when trying to turn it off. If you turned it off, it would pop back up and then the light on. There was trash all under the bunkbeds. When the jets in the tub were turned on, a bunch of trash and hair came from them making the tub unusable until we cleaned it thoroughly. The towels seemed very unclean so we got towels from the pool area to use. The pool was dirty and we had to splash out bugs and other debris floating around in order to use it safely with the kids. Staff was amazing but everything else was terrible.
Stayed 1 night in Sep 2025

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities, room comfort

Solid choice

This is a perfectly solid hotel for a reasonable price. Nothing amazing but generally comfortable and clean with a decent fitness area, nice pool and a hot breakfast.
Stayed 1 night in Sep 2025

8/10 Good

Robert G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Nice stay
Stayed 1 night in Jul 2025

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay,would use all hotel stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Cheryl

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The room was clean, the common areas were clean, and the staff was very professional and helpful. We will defiantly be back. We travel a lot and it's hard to find nice hotels anymore with good staff. Very impressed.
Stayed 2 nights in Aug 2025

10/10 Excellent

jon

Liked: Staff & service
Disliked: Property conditions & facilities
Outlets by bed didnt work. Desk chair was broken couldnt sit on it.
Stayed 1 night in Aug 2025

8/10 Good

James

Stayed 1 night in Aug 2025