I recently stayed at this property and unfortunately the experience did not meet expectations for a Marriott brand hotel.
During my stay, there was ongoing construction/repair work on the floor where our suite was located. This allowed small flies and gnats into the area, which was unpleasant. Cleanliness overall was below standard â walls and doors had visible food residue that had not been wiped down properly.
One of the bedroom doors locked automatically when closed, which posed a significant **safety hazard** for us. Additionally, neither of the televisions in the bedrooms worked correctly. One required re-synchronization by maintenance, and the other was deemed in need of replacement.
Check-in was also a slow process, although the staff did accommodate us with early check-in, which we appreciated. However, one elevator was out of service during our stay, which made moving around the hotel less convenient. When I was calling for a late check out, it took the desk clerk 3 phone calls to answer.
Overall, the property felt poorly maintained, and the level of cleanliness and functionality was well below what I expect from Marriott. With attention to detail, improved maintenance, and a stronger focus on guest safety and comfort, this could be a much better experience, but as it stands, it was disappointing.
