2/10 Terrible
Michelle
2 Apr 2025
Disliked: Cleanliness, property conditions & facilities
We arrived at Sunset Villas around 3pm. I went to see if our room was available and of course it was not.. the lady working at the front desk took my cell phone number and told me she would text me as soon as my room became available. Of course I never received a phone call or text. I was finally able to check in around five when I had to go back to the front desk. I was assigned a parking spot however there were somebody already parked there.. I asked to speak with a supervisor because at this point we have been there two hours and wasn't able to access our room. We only stayed one night. I was told that the Manager leaves at five and would call me the next day which of course they never did.. when we did finally access our villa it was filthy. Stains on the duvet and sheets that resembled blood. Mold and mildew in both bathrooms and an overall moldy smell. Terrible experience will not return.
Michelle
Stayed 1 night in Apr 2025
