See all properties

The Westin St. Thomas Beach Resort & Spa

4.5 star property

Choose dates to view prices

Photo gallery for The Westin St. Thomas Beach Resort & Spa

View from property
Exterior
2 bars/lounges, swim-up bar, poolside bar, beach bar
View from property
2 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Place, Frenchman's Bay
    ‪1 min walk‬
  • Place, Morningstar Beach
    ‪1 min walk‬
  • Place, Skyride to Paradise Point
    ‪5 min drive‬
  • Airport, St. Thomas (STT-Cyril E. King)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living room | 65-inch Smart TV with digital channels, TV, Netflix

Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

7.8 out of 10
Good
(28 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(44 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.8 out of 10
Good
(16 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Terrace, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Terrace, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Terrace, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Terrace, Ocean View

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Balcony

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Garden View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Garden View

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View

8.4 out of 10
Very good
(17 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Bluebeard's Castle Resort
Charlotte Amalie
  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 356 reviews
The price is CHF 240
includes taxes & fees
11 May - 12 May
Bluebeard's Castle Resort

About this property

The Westin St. Thomas Beach Resort & Spa

Catch some rays at the beach or spend the day relaxing at The Westin St. Thomas Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Change of towels is available on request
The Westin St. Thomas Beach Resort & Spa offers 394 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Westin St. Thomas Beach Resort & Spa. During your stay, you're just a quick walk from Morningstar Beach. Features include free WiFi in public areas, plus 3 outdoor pools and 3 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Mediterranean cuisine with ocean views at Luna Mar, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to deep-tissue massages at Heavenly Spa
  • Services include free babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Frenchman's Bay and Morningstar Beach
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
The Westin St. Thomas Beach Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Event space at this resort measures 9500 square feet (883 square metres) and includes conference space. Spa services, gift shops/newsstands, and concierge services are also featured at the luxury The Westin St. Thomas Beach Resort & Spa. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. A complete renovation of The Westin St. Thomas Beach Resort & Spa was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star St. Thomas resort.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:30 AM.
Luna Mar – This poolside restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Shorebird – Overlooking the ocean, this buffet restaurant specialises in American cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.
Sugarfin – Overlooking the ocean, this sushi bar specialises in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Frenchman's Roast – Overlooking the pool, this coffee shop specialises in American cuisine and only serves light fare. Open daily.
Edge Bar – This poolside bar specialises in Caribbean cuisine and serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 40 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:30 AM for a fee: USD 38 for adults and USD 38 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Edge Bar
  • Frenchman's Roast
  • Luna Mar
  • Shorebird
  • Sugarfin

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Cot (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,500 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift (122 centimetre wide door)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - December 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.00 per stay.
  • Cots (infant beds) are available for USD 35.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 38 for adults and from USD 38 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 40 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Westin St. Thomas Beach Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin St Thomas & Spa
The Westin St. Thomas Beach Resort & Spa Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin St. Thomas Beach Resort & Spa St. Thomas
The Westin St. Thomas Beach Resort & Spa Resort St. Thomas

The Westin St. Thomas Beach Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 703 out of 1210 reviews
Rating 8 - Good. 208 out of 1210 reviews
Rating 6 - Okay. 149 out of 1210 reviews
Rating 4 - Poor. 70 out of 1210 reviews
Rating 2 - Terrible. 80 out of 1210 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities
Ritziest place I’ve ever stayed and super expensive!!!! Very nice and clean and hospitable.
Stayed 1 night in Jan 2026

2/10 Terrible

Sherr

Disliked: Cleanliness, staff & service, amenities
It started off from the moment we checked in , the front desk was rude, when we got to our room, the toilet was clogged. Our sink was clogged, and the Wi-Fi wasn’t working. They moved us to another room the room they moved us to there was an issue with the Wi-Fi there too, as well as as far as the chair in the room was ripped . I spoke to the manager at the front desk and she apologize and gave us a free meal, which was nice of her, to make matters worse the day that we were checking out, our flight was the delayed a few hours and I asked for a 45 minute extension in our room and they said no and then I got a bill for added charges that we’re supposedly included in the resort fee. The hotel was not kept up. It was dirty. The room was a they let down as far as the Wi-Fi too. I would never go back to this resort ever.
Stayed 3 nights in Jan 2026

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities
Upgraded room with partial room was good because it was on the bay side. Room was clean. Bed was comfy. Pools were amazing. Front desk was great....bartenders and wait staff had an attitude. This is a very expensive stay. Drinks were really pricy. I recommend eating and drinking in town.
Stayed 2 nights in Jan 2026

6/10 Okay

Jad

Stayed 2 nights in Feb 2026

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities
Prices were astronomical and then they added on a hidden fee at checkout that wasn’t disclosed. Very disappointing.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly amenities
Stayed 6 nights in Jan 2026

8/10 Good

Janelle

Stayed 3 nights in Jan 2026

6/10 Okay

Camron Leigh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food staff was rude, food was subpar and way over priced. Wait times for food was ridiculous (waited 90min for a pizza) "Continental breakfast" was $90, beach elevator was being serviced so not ADA accessible for beach
Stayed 4 nights in Dec 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Westin is a top notch luxury hotel. Everything you need is there and you can just relax and enjoy the beautiful room, restaurants and pool. The staff are friendly and accommodating. It is a lovely hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shelby

Travelled with family
Clean rooms, friendly staff, they made it easy to access rides to explore the island.
Stayed 4 nights in Jan 2026

10/10 Excellent

loren

Stayed 5 nights in Jan 2026

10/10 Excellent

Eileen Steele

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful
Stayed 5 nights in Jan 2026

6/10 Okay

Lamont Hubert

Liked: Cleanliness, property conditions & facilities
The room was a 95 out of 100 in cleanlines and comfort, however the size of the room based on price was not sufficient.
Stayed 4 nights in Jan 2026

2/10 Terrible

Laura J

Snowed in NY- super storm Fern
Stayed 3 nights in Jan 2026

10/10 Excellent

Anne Smith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept facilities, comfortable room and courteous staff made for a relaxing vacation.
Stayed 5 nights in Jan 2026

10/10 Excellent

Bobbi

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room facing the ocean. Slight hiccup with air conditioning in the room, but they fixed it right away. Food was good - loved Luna Mar. Pools were gorgeous. Entertainment was fun. Rooms were cleaned every day. Would definitely return.
Stayed 5 nights in Jan 2026

10/10 Excellent

Marlene

Stayed 4 nights in Jan 2026

8/10 Good

rashjwon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, restaurants, amenities, and over vibe was Amazing!!! Why I can’t give it all 5 stars is because we stayed there Tuesday-Saturday and did not get any house keeping. Except for the second day at 8 am. Other than that, it’s definitely a great place to stay!
Stayed 4 nights in Jan 2026

2/10 Terrible

Edward

My husband had a medical emergency the night before we were supposed to arrive there. We tried to change the dates. The airline would change the dates but YOU WOULD NOT. I tried calling and no one would respond back to me. So no I’m not happy.
Stayed 5 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lobby, pools, outdoor resturants were very nice. Unfortunately, the front desk staff that we experienced (3 or 4 different) individuals were cold, with attitudes as if they were doing us a favor speaking to us. Melania and Jessica at the main bar restaurant Luna Mar were very good and very service minded as were the managers. You need to be prepared and capable of climbing stairs which we didnt mind. Food was okay, Luna Mar had good bar food, salt shack had good bbq but very very long waits. Sugarfin, not so great. Bell and car service teams were very accommodating. Overall, a nice place to stay if you like the hills and terrain of St Thomas. Last note: as a long time Marriott Bonvoy member, the front desk service team including management was the worst experience I had and I travels 80% for business and mostly stayed at Marriott 's. Its an island thing with St Thomas... vey different in Aruba as an example.
Stayed 4 nights in Jan 2026

10/10 Excellent

Edward Jim

Stayed 3 nights in Jan 2026

4/10 Poor

Kelsey Jean

Travelled with group
Disliked: Amenities, property conditions & facilities
My stay at the Westin St. Thomas has been extremely disappointing and far below the standards expected of a Westin property. From the moment we arrived, the experience has been unacceptable. Our room has a persistent musty odor and smells strongly of mold or mildew. This is not only unpleasant but raises serious health concerns. Given the premium rates we are paying, this alone is unacceptable and has made it difficult to feel comfortable in the room. Service throughout the resort has been consistently slow, disorganized, and, at times, rude. One particularly frustrating example involved your advertised daily happy hour. We were told happy hour was available, only to be sent from one bar to another. At the first bar, we were informed they did not participate in happy hour at all. After being redirected, it ultimately took 38 minutes to receive just two drinks. The drinks were very watered down, and this should not be happening for the price point we’re paying. They also had no straws available. To make matters worse, we later learned that happy hour is not offered on Sundays, despite being advertised as a daily amenity. This lack of clarity, coordination, and respect for guests’ time is unacceptable. The food quality throughout the resort has also been extremely poor. Meals have been consistently disappointing, poorly prepared, and not remotely reflective of a luxury resort experience. Save your money and pick another resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great.
Stayed 4 nights in Dec 2025

6/10 Okay

Sean

Stayed 2 nights in Jan 2026

10/10 Excellent

Georg

Stayed 2 nights in Jan 2026