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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

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Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Breakfast, lunch, dinner served; international cuisine
Exterior
Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board
Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Thames Street, Staines, England, TW18 4SJ
  • Place, Thorpe Park
    ‪4 min drive‬
  • Place, Windsor Castle
    ‪13 min drive‬
  • Place, LEGOLAND® Windsor
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

7.4 out of 10
Good
(6 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, 1 Double Bed

7.2 out of 10
Good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Single Beds, River View

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, Multiple Beds

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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includes taxes & fees
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About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverwalk hotel with bars/lounges and 24-hour front desk
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. Housekeeping is available on request.
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Sunday London Staines-upon-Thames Heathrow T5, you're just a quick walk from Thames River. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Steps from Thames River and 12 minutes by car from Windsor Castle
  • Pets welcome for a fee
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Sunday London Staines-upon-Thames Heathrow T5 also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Reviews

Sunday London Staines-upon-Thames Heathrow T5 Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 97 out of 240 reviews
Rating 8 - Good. 71 out of 240 reviews
Rating 6 - Okay. 32 out of 240 reviews
Rating 4 - Poor. 22 out of 240 reviews
Rating 2 - Terrible. 18 out of 240 reviews

Reviews

10/10 Excellent

Florin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Chelsey

Stayed 1 night in Jul 2025

2/10 Terrible

Marek

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

Patrick

Disliked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Alexander L

Travelled with family
Disliked: Property conditions & facilities

No hot water, broken minifridge, no duvet

Shocked to find out there was no hot water in the showers only when we went to shower. Asked reception staff and they told us their water boiler had been broken for a while. The minifridge also doesn’t work in all rooms. Although the staff were understanding and accommodating and let us shower in another room, it was extremely frustrating that we weren’t told this at check in. They also said they had no rooms to switch us into. We got a family room with the sofa bed and there was no duvet for the sofa bed either. Overall, an extremely disappointing stay even if the staff were kind.
Stayed 1 night in Jun 2025

2/10 Terrible

Petar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Refrigerator wasn’t there, although hole for it and outlet was. Only one sheet on the mattress and none for the comforter. Bathroom ent fan non functional. Bedside light initially non functional and had to be replaced. No mention in literature that there was no elevator. Our room (77) was up steep stairs and also halfway down another staircase to access. I would say however, the breakfast was good. I would not return to this place, and I NEVER usually make a complaint like this. Thank goodness it was only for one night. This hotel is old, nothing wrong with that but the rooms really need tlc. Thank you.. Pete Miljkovic
Stayed 1 night in Jun 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room for 2 people however only 1 bath towels given. One sheet was dirty and there was a pack of left over sweets in the side table.
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, friendly professional staff, beautiful spot on the river, would definitely stay again
Stayed 1 night in Jun 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort
Most disappointing. Booked as a Mercure hotel and expected Mercure standard. Air conditioning couldn’t be adjusted, both taps in the hand basin malfunctioned Paid for a double bed and were given two singles. Difficult to plug the kettle in with PowerPoint arrangement and no fridge, even though there was the space for it.
Stayed 1 night in Jun 2025

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 3 nights in Jun 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here! You couldn’t ask for nicer people. Helpful, personable, and friendly staff. The beds I am going to miss, best beds ever! I loved my stay. Close to the bus station and train station. I walked to both every day I was there. Anything I needed, even when it was out of the realm of their service, they helped me with. Brilliant staff!
Stayed 6 nights in Jun 2025

10/10 Excellent

David

Business traveller
Great place for transit from Heathrow. 20 minutes and 3 pounds gets you there on Bus 8. Serene setting on the Thames.
Stayed 1 night in Jun 2025

10/10 Excellent

james

Stayed 1 night in Jun 2025

4/10 Poor

Abigail

Liked: Cleanliness, room comfort
Disliked: Staff & service

Freezing cold

There was no hot water and I was desperate for a bath after travelling.
Stayed 1 night in Jun 2025

6/10 Okay

Karen

Travelled with group
Liked: Staff & service, room comfort
Restaurant was fab, food and drink was hreat. No lift to floors. Its no longer a Mecure hotel and also doesn't say 'Sunday' hotel outside. Room was comfortable but with an overpowering smell of damp which transferred to ny clothes. Due to this i wouldn't choose to stay here again
Stayed 1 night in Jun 2025

6/10 Okay

Maureen

Liked: Room comfort
Not so good thought having a spare bed by the patio door was dangerous when getting out of bed. No room to move in the room
Stayed 1 night in Jun 2025

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Thomas, Washington

Liked: Cleanliness
Disliked: Amenities
Location is great.
Stayed 3 nights in May 2025

4/10 Poor

Maxwell

Stayed 1 night in Jun 2025

2/10 Terrible

Harish

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It’s Decisive Deceiving. Expedia sells it as “Sunday London Stains Upon Themes”, It’s Actually “ THEMES LODGE “. Expedia Cheat Me Showing its 3 star Hotel with 8/10 Rating. It’s Not even 2 Star Property. This Property have “NO LIFT” & Expedia Not showing this on “ First Page”. It’s a 40 - 45 year Old Lodge that have Regular “No Water” Issue at Many Rooms & Hotel Staff keep Asking U to “PLEASE ADJUST” . Lodge staff ask U to Sleep in One Room & For Shower come to Reception & Receptionist Open Another Room for “YOUR SHOWER”. And for Shower U are in Queue Because they have many guests to Accommodate. It’s Like Hostel or Dormitory system. This Lodge & Expedia Cheat Me together.
Stayed 3 nights in Jun 2025

10/10 Excellent

Graham

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good midrange hotel, helpful staff
Stayed 1 night in Jun 2025

6/10 Okay

Twiyab

Stayed 1 night in May 2025

2/10 Terrible

Emilie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in late and had to wait a long time for the staff to check my room before I could check-in. The toilet was blocked, the water in the shower was cold and the door lock didnt operate properly. I would NOT recommend staying here.
Stayed 1 night in May 2025

6/10 Okay

Tom

Stayed 4 nights in May 2025