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"Sehr sauber und nette hilfsbereite Gastgeber"

"The hotel is very nice, a lovely property. We stayed for 8 days instead of 10 as we had a massive mosquito problem that could not be solved properly by the hotel. I killed about 15-20 mosquitos every night and we left all windows closed to avoid new ones to come in. But every night was the same, we has no idea how they got in. Our babys and our son were covered with bites and looked like they were heavily sick. The hotel bought a standard stuff for the socket but that was so hyper-allergic and did only work semi-good that we raised the issue again and again. They said the call pest control but that never happend. We were forced to leave two days earlier as we want to keep more harm away from our kids and us. They told us a refund would not be possible due to the hotel rules and also dis not credit the tourist tax. Also the manager offered us a free dinner we has bed and breakfast and after two times we paid for the dinner we never used it again and the offer came afterwards so they also did not refund one dinner as promised as well. The employees were all nice but the food selection at dinner for a 5star hotel was not even close to that what you can expect amd this is why we eat outside nearly every day! I must say finally that such a way of dealing with clients like us is not the way I want to be treated. This is why I can‘t recommend this hotel"