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The Highland Hotel by Compass Hospitality

3.0 star property

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Photo gallery for The Highland Hotel by Compass Hospitality

Front of property
Superior Twin Room | 1 bedroom, desk, iron/ironing board, bed sheets
Bar (on property)
Interior
Lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Bay Highland Hotel, Strathpeffer, Scotland, IV14 9AN
  • Strathpeffer Pavilion
    ‪3 min walk‬
  • Castle Leod
    ‪5 min drive‬
  • Falls of Rogie
    ‪8 min drive‬
  • Inverness (INV)
    ‪39 min drive‬

Room options

View all photos for Family Room

Family Room | 1 bedroom, desk, iron/ironing board, bed sheets

Family Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, bed sheets

Double Room

7.2 out of 10
Good
(27 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room with Scenic View

1 bedroom, desk, iron/ironing board, bed sheets

Twin Room with Scenic View

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, desk, iron/ironing board, bed sheets

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, desk, iron/ironing board, bed sheets

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room

1 bedroom, desk, iron/ironing board, bed sheets

Twin Room

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

1 bedroom, desk, iron/ironing board, bed sheets

Single Room

7.8 out of 10
Good
(7 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room with Scenic View

Double Room with Scenic View | 1 bedroom, desk, iron/ironing board, bed sheets

Double Room with Scenic View

7.8 out of 10
Good
(7 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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Front of property

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About this property

The Highland Hotel by Compass Hospitality

Hotel in Strathpeffer with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden and a ballroom are on-site.
The Highland Hotel by Compass Hospitality offers 131 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Highland Hotel by Compass Hospitality. During your stay, you're just a quick walk from Upper Pump Room. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a terrace
  • Guests have great things to say about the helpful staff and the location
  • Steps from Upper Pump Room and 4 minutes on foot from Strathpeffer Pavilion
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Highland Hotel by Compass Hospitality also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.
The Highland Hotel by Compass Hospitality has a restaurant on site.

Languages

English

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.0 for adults and from GBP 6.0 for children
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Highland Hotel Strathpeffer
Highland Strathpeffer
The Highland Hotel
The Highland Hotel by Compass Hospitality Hotel
The Highland Hotel by Compass Hospitality Strathpeffer
The Highland Hotel by Compass Hospitality Hotel Strathpeffer

The Highland Hotel by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 169 out of 548 reviews
Rating 8 - Good. 198 out of 548 reviews
Rating 6 - Okay. 100 out of 548 reviews
Rating 4 - Poor. 55 out of 548 reviews
Rating 2 - Terrible. 26 out of 548 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
COACH PARTIES MEANT INDIVIDUAL GUESTS GOT LITTLE ATTENTION. Breakfast was especially bad food and drink items were running out and not replaced young staff were taking one plate at a time to kitchen when there were dirty tables everywhere. Staff just seemd uninterested. One exeption was reception who was very good. Whole hotel a bit tired
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Highland Fawlty Towers

What was once a grand hotel in its hey-day, it is now very tired, e.g. peeling paint, water stains on bedroom ceiling, etc. Very limited menu selection for evening meal, but food was the hotel's only saving grace. Everything else, sadly, had a Fawlty Towers vibe to it. The hotel needs a lot of investment and a complete overhaul of its staff training programme.
Stayed 1 night in May 2025

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel we itj character in the Scottish Higlands
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

Disappointed

Lovely place, been before, totally different this time, a couple of staff really rude, cleanliness is not great, carpet dirty, lots of cobwebs on inside of windows, hardly any alcohol on tap as staff said theyve not had an order from Easter, shocked to see the manager still there, after stories.
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Stayed 1 night in Apr 2025

6/10 Okay

Murdo

Liked: Cleanliness, staff & service
Staff very helpful, room was clean, it was as we expected it to be.
Stayed 2 nights in Apr 2025

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Charming town and hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time. Very relaxing.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Good value for money.

The staff are friendly. Dinning room service great, and food good. Building and rooms in need of some refurbishment. Good location.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Callum, Englefield Green

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel. I arrived to a beautiful old hotel lodge lobby. It’s lined with fantastic old pinewood panelled walls. The staircase was also quite nice to look at. The staff were very friendly and parking was easy. My room was clean, nice and warm. Good hot water pressure, comfortable bed and it was quiet at night. I used the Highland Hotel as a base to drive around the Upper Highlands for a few days. Definitely a great pick. I didn’t eat or drink at the Hotel, but the bar looked good with plenty of comfortable places to sit. I had a nice stay. 👍
Stayed 3 nights in Mar 2025

8/10 Good

Mariia

Stayed 1 night in Mar 2025

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classic large hotel, great history. very quiet at the moment but staff were friendly, especially the lady behind the bar (and reception too!) Would stay again
Stayed 2 nights in Feb 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Nice hotel, large entrance and reception hall. Room clean and warm. Well worth the cost.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Stayed 1 night in Jan 2025

4/10 Poor

Marcin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building itself looks very nice but definitely needs upgrades. First thing we've noticed was old single glazed windows without possibility to lock them. Cups was dirty with hair inside and spoons in the room looks like someone licked and left them on the table. Another thing is tiny radiators in such a big room. There is not a chance to heat the room with them. We needed to ask for additional heater which have been provided (small oil electric heater) but didn't make much difference as we woke up with ice on the window inside the room. Restaurant food... Well not much choice but dinner wasn't bad but breakfast... Don't know where to start. Barely few guests in there yet food lukewarm, dirty jugs, hairs on the food, coffee jugs empty and the guy who seems to be responsible for all the food served looks like he couldn't be less bothered. Only good thing in this place is attitude of receptionists. Both of them was really helpfull. Do we come back? Not.
Stayed 3 nights in Jan 2025

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Julie

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were given a pokey little room, (really small not enough seats) not as advertised on the website. The bathroom was from the 1970s, there was no TV,the telephone was unplugged. When we plugged it in it still didn’t work. The room smelled of mothballs with old fashioned furniture. As the phone didn’t work My husband had to go down to reception to complain about the lack of a TV. He was given another room key so we moved. This room was bigger and more modern with an updated bathroom. Although more up to date , some of the furniture was worn out- 2 chairs especially were totally worn out on the seat /back. To top it all, when we put the TV on, the reception was soo bad we could only get to watch 1 channel as every other channel froze/pixelated!
Stayed 1 night in Dec 2024

8/10 Good

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Always comfortable
Stayed 2 nights in Dec 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort

Overnight stay

Staff were friendly and service was good from them ,room was a bit dated but warm and comfortable
Stayed 1 night in Dec 2024

8/10 Good

RODGER

Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in Dec 2024

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

comfortable, we have visited several times this year.
Stayed 2 nights in Nov 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fixed menu and set price. Only two options, chicken or haddock. Need more options.
Stayed 1 night in Oct 2024

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Paul

Business traveller
Liked: Staff & service, room comfort

Highland stay

Nice stay very comfortable though could do with a revamp a bit expensive for what we got
Stayed 4 nights in Jul 2024