No WiFi and absence of basic toiletries (hand wash, shampoo, washing up liquid etc.) were main gripes. Luckily, there is a Tesco a few miles away, so we could buy tea towels etc. Broken cafetiere - owner tried to help and brought coffee pods. He also called his internet provider, but to no avail. Service from Bolthole Retreats was poor when we were called on the day of leaving to pay £60 for our dog that we believed had already been paid upon booking. Request for this to be waived given the circumstances was denied and we were bluntly told we should have just continued to call the owner (he was elderly and we didn't think this was fair after his third visit). Sorry, won't be returning, as level of experience and facilities did not reflect what we usually receive for the price paid when visiting The Cotswolds.