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Novotel Sydney Parramatta

4.0 star property

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Photo gallery for Novotel Sydney Parramatta

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Business centre
Outdoor pool, pool loungers
Miscellaneous

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
350 Church Street, Parramatta, NSW, 2150
  • Place, Parramatta Park
    ‪5 min walk‬
  • Place, CommBank Stadium
    ‪7 min walk‬
  • Place, Westfield Parramatta Shopping Centre
    ‪10 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.2 out of 10
Very good
(22 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.2 out of 10
Very good
(31 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Spa)

Deluxe Room, 1 King Bed (Spa) | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Spa)

  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Sydney Parramatta

A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a steam room are on-site. Housekeeping is available on request.
Novotel Sydney Parramatta offers 194 air-conditioned accommodations with a safe and coffee/tea makers. 45-inch LCD televisions come with digital channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is open daily.
Novotel Sydney Parramatta's great location gets high marks from our customers. During your stay, you're just a quick walk from Port Jackson Bay. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Parramatta Park and CommBank Stadium
Novotel Sydney Parramatta offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2583 square feet (240 square metres) and includes a conference centre. A fitness centre, spa services, and concierge services are also featured at the business-friendly Novotel Sydney Parramatta. Parking is available for a fee.

This 4-star Sydney hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.
Novotel Sydney Parramatta has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (AUD 40 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 8:30 AM for a fee: AUD 35 for adults and AUD 35 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,583 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 December to 27 January:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 35 for adults and from AUD 35 for children
  • Covered self-parking fee: AUD 40 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 81 122 720 722

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Parramatta
Novotel Parramatta Sydney
Novotel Sydney Hotel Parramatta
Novotel Sydney Parramatta
Parramatta Novotel
Sydney Novotel
Sydney Novotel Parramatta
Sydney Parramatta
The Sebel Hotel Parramatta
The Sebel Parramatta Hotel Parramatta
Novotel Sydney Parramatta Hotel
Novotel Sydney Parramatta Hotel
Novotel Sydney Parramatta Parramatta
Novotel Sydney Parramatta Hotel Parramatta

Novotel Sydney Parramatta Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 318 out of 1002 reviews
Rating 8 - Good. 345 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 97 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, amenities
All good except the loud air conditioner - it sounded like a small plane was coming in to land… all night. Oh and there was no information about the hotel or the restaurant or the tv or reception services or room services or local attractions anywhere in the room. I had to find out everything on the website. And the pool? Just no.
Stayed 1 night in Jan 2026

8/10 Good

Kimin

Stayed 1 night in Jan 2026

8/10 Good

Kam

Stayed 2 nights in Oct 2025

10/10 Excellent

Max

Stayed 3 nights in Jan 2026

8/10 Good

Mitch

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff members are nice. Room is clean but a little dimmer than I expected. Good time staying at the hotel. Great breakfast buffet. The only complain is the noise from next door (both side) is very audible. I can totally hear someone talking over phone at 11pm while trying to sleep.
Stayed 13 nights in Jan 2026

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jan 2026

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities
Very smooth booking, check in/ out and friendly staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Large room, could use an updated. The fold out couch definitely had bugs as we itched all night. Room was clean and spacious and great location. Breakfast was great. Pool great.
Stayed 1 night in Jan 2026

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and accomodating staff. Good value breakfast.
Stayed 1 night in Jan 2026

6/10 Okay

Mitch

Liked: Staff & service
Room was neat and tidy as expected.
Stayed 1 night in Jan 2026

2/10 Terrible

Bilal

Stayed 2 nights in Jan 2026

10/10 Excellent

Shawkat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, and the staff who served us were excellent and polite. The only downside was that the building could benefit from an uplift, such as fresh paint.
Stayed 2 nights in Jan 2026

2/10 Terrible

Rob

Stayed 1 night in Jan 2026

8/10 Good

Luke

Stayed 20 nights in Dec 2025

8/10 Good

Kristen

Travelled with family and small children
Liked: Staff & service
Overall our trip was good and mostly comfortable but we had several issues. Firstly, we had booked an executive king suite for the bedroom (as shown in the photos) however we were initially given a large room with no bedroom. Travelling with 2 kids under 5 we had chosen the room for the bedroom. We queried it and they gave us two interconnecting rooms. They used ripped up cardboard wedged under the doors to hold them open. They had one that was unlocked and could be closed, but the other would have locked and needed a key we didst have to unlock if it had shut, so the cardboard was not really enough to give us confidence that it would stay open. Additionally, there were no directions on how to use the chromecast on the tv and the air conditioner did not maintain the settings we chose and would turn on/off or go hotter or colder than we selected. The lighting in the rooms is also very dim, especially during the day if it is overcast.
Stayed 2 nights in Jan 2026

6/10 Okay

Catharine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great and helpful. Check in was easy. Building and rooms are tired and need an update. Our room had mouldy shower and a leak in the walls. The wall was bubbled and there was water on the baseboards. Fridge leaked as well and the carpet was wet.
Stayed 1 night in Jan 2026

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and great hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Natasha

Stayed 2 nights in Jan 2026

10/10 Excellent

Taylah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms.
Stayed 1 night in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
M
Stayed 1 night in Jan 2026

6/10 Okay

Jason

Stayed 2 nights in Dec 2025

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Adnan

Travelled with family and small children
Liked: Cleanliness
It was overall a great experience. Cleanliness was above average but the hotel rooms and amentities could benefit from some much-needed renovations. The restaurant is somewhat crammed and needs to be expanded to cater for peak periods.
Stayed 2 nights in Dec 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Dec 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Dec 2025