4/10 Poor
Rachel
25 May 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Could not fault the staff. Courteous & considering the below - they did the best they could.
Firstly, the elevator(s) are going through renos. Which wasn’t communicated when booking, or at reception during check in.
During peak times there was 1 lift out of 3 working. I was told by reception they “could” open the service lift if urgent, but never saw this happen. My feedback would be, open this up during your peak times.
At times I waited almost 10 mins for a lift, and ended up walking up or down the stairs to accomodate this.
I am a fit, middle aged person & would hate for others to be put in this kind of situation.
My room - overall, huge. Comfy bed & quiet. Great location.
What was wrong:
+ the heating didn’t work (fixed the day after)
+ there was a leaking window, was given towels to catch the water. Which thankfully after all the rain Sydney have been experiencing, stopped for the last couple of days I was there.
+ the phone did not state on it a reception line, So I ended up having to head down & report these things.
+ huge balcony - but after attempting to go out there once, I was unable to get out & back in without breaking my arms or hands, I never used it again. Reported to reception, and unsure if it got fixed.
The night before check out, I came back to the hotel late with a fruit platter in my doom (left out on the counter), along with a note of apology. It was a kind gesture, and appreciated, but a little too late as I was checking out the next morning.
Rachel
Stayed 3 nights in May 2025