The toilets can be cleaned more often. especially on the weekends, when there are the most people at the hotel.
And the towels could be changed more often, and a chair in every room.
Room was clean, bed comfy but room lacked some basics eg no rubbish bin, no hooks to hang clothing etc. There appeared to be only one toilet/shower servicing the floor i was on, do was a bit busy. Lack of reception area meant dealing with staff over the bar, not ideal. Good value for location but hotel needs to focus more on the accommodation side of things. A lot of thuds after midnight might have been renovations/kegs? Better to choose a time when people aren't trying to sleep.
The accommodation was good & bed very comfortable, bathrooms fine. However what was not good was communication between Wotif and hotel. My Wotif booking confirmed reservation with private bathroom, however on arrival this was not the case, staff said they had not received reservation for room with private bathroom. I would have paid extra on arrival but none available. This was very unsatisfactory and will not lead to forther bookings with Wotif.
Spent an hour at check in waiting for reception to sort out the issue with my room, I paid for an en-suite room but none were available. Ended up with a shared bathroom room, no discussion about the fact I had paid for a room with an en-suite. The staff laid blame on the company I had booked it through.
No one around to speak to when I checked out, the customer service is terrible and the room is pretty average and very noisy.
Donât stay here unless you have zero other choices.
I recently stayed at this hotel, and unfortunately, it was a disappointing experience. The building is very old and had a strong unpleasant odor throughout. The soundproofing was nonexistentâI could hear footsteps in the hallway and doors slamming from neighboring rooms. Additionally, the shower and restroom were shared, which made the stay quite inconvenient. Overall, I would not recommend this hotel.
Everything was fantastic on the day of arrival!
Check in was easy, the female staff were very polite and helpful. I dined in and that experience was also great!
Sadly, when I checked out, things did not go so well.