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Syracuse Grand

2.5 star property

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Restaurant
Egyptian cotton sheets, premium bedding, desk, laptop workspace
Lobby
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Pet-friendly

Explore the area

View in a map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Place, New York State Fairgrounds
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Refrigerator

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Refrigerator

Standard Double Room, Refrigerator | Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Double Room, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Single Room, Refrigerator & Microwave

Superior Single Room, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, desk, laptop workspace

Superior Single Room, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, Refrigerator

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Comfort Inn & Suites Liverpool - Syracuse

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 557 reviews
The price is CHF 88
includes taxes & fees
2 Nov - 3 Nov
Comfort Inn & Suites Liverpool - Syracuse

About this property

Syracuse Grand

Hotel with free breakfast, in the vicinity of Destiny USA
An indoor pool, a 24-hour fitness centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Syracuse Grand offers 61 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Syracuse Grand gets good marks from our customers. During your stay, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • 6 minutes by car from Destiny USA and 8 minutes from Armory Square
  • Cats and dogs welcome for a fee (restrictions apply)
Syracuse Grand offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. The business-friendly Syracuse Grand also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This Liverpool hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 900 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • No lift
  • Roll-in shower (122 centimetre wide)

More

  • 2 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day (maximum USD 100 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day (maximum USD100 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Liverpool Syracuse & Suites

Syracuse Grand Reviews

Reviews

6.6
Rating 10 - Excellent. 243 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 200 out of 1000 reviews
Rating 4 - Poor. 159 out of 1000 reviews
Rating 2 - Terrible. 172 out of 1000 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Catherine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.
Stayed 1 night in Jul 2025

2/10 Terrible

Luberta

Business traveller
Disliked: Amenities
The top was dirty. There was no working phone and I had to walk down the hall to shower in another room. There were only two towels and overall the room just did not appear clean. I was told that there was just one other room available and when I went in it, it was musty and dirty, and I didn’t stay in that one either. The room that I did stay in as I stated, the phone was missing and I was told that there was an issue with some type of electrical problems, but most importantly, I had to get off the following morning and walk down the hall and around the corner to go into a different room to shower. Absolutely unacceptable
Stayed 1 night in Jun 2025

6/10 Okay

Jes

Travelled with partner
Liked: Cleanliness
Our jaccuzi tubs jets were barely working and that's why we booked the room
Stayed 1 night in Jun 2025

2/10 Terrible

Jerry

Disliked: Property conditions & facilities, room comfort

WORST WESTERN

Room was #3of the worst rooms we ever stayed, toilet seat was completely loose shortage of everything. Walls of room were filthy, curtains grose stained molding and wallpaper loose every where. Room was out dated. I have pics that will be posted somewhere.
Stayed 1 night in Jun 2025

6/10 Okay

Mya

Travelled with group
Disliked: Staff & service
Booked a month ago. When I arrived they said there wasn’t a room available yet I would have to wait 15-20 minutes. It ended up being 45 minutes
Stayed 1 night in Jun 2025

10/10 Excellent

Faricita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Accommodating
Stayed 2 nights in Jun 2025

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in was nice and friendly however, advised us that there was a problem with our room. We booked a room with 2 queen beds and upon checking in were informed that we did not have the room we requested (which was in the bookong information) ans had to share a room with one king bed with oir family of 4. At first it washt an optiom to change rooms but the friendly staff made it work for us. This mistake isnt on the Best Western but on Expedia. We were not happy at all.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

4/10 Poor

Hannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked into the hotel and our room was not clean at all. Hair in the tub, bed and floors, dirt all over the floors.
Stayed 2 nights in Jun 2025

2/10 Terrible

Irizary

Disliked: Cleanliness, staff & service, property conditions & facilities
The facility didn’t mention the amenities not working which was the reason I booked the hotel in the first place. Service could have been better !
Stayed 1 night in Jun 2025

6/10 Okay

patricia

Stayed 1 night in Jun 2025

10/10 Excellent

Srinivas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Scott

Disliked: Staff & service
Stayed 3 nights in Jun 2025

2/10 Terrible

Terrie Ann

Reserved and paid for a room with a netted tub. 2 weeks prior to stay. Hour before check in received a call from them saying the room they did not have available. Called them back and they said it was under maintenance and didn’t think it would be ready but it was all good to go. I get there and jet doesn’t work. No room to uograde or swap out. No resolution to this riven as of yet. It’s been hell to even speak with Eugene the manager. Was told he would be here at 11. It’s now 1pm and no Eugene? Now on phone with corporate. Didn’t have to get this far if you just handle your business within the location. I want my money back or anther stay.
Stayed 1 night in Jun 2025

8/10 Good

Cherish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked it for pool and hot tub amenities but upon arrival discovered they were closed
Stayed 1 night in May 2025

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean with facilities well maintained. The customer service was phenomenal from check in to extra towels. It was an overall enjoyable stay!
Stayed 1 night in Jun 2025

2/10 Terrible

Elyssah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, no breakfast, expired food,
Stayed 2 nights in May 2025

6/10 Okay

Christian

Stayed 2 nights in May 2025

4/10 Poor

Adam

Room wasn’t ready 90 mins after check in. TV was broke, shower handle would fall off, breakfast was limited and poor quality. Pool and hot tub was out of commission.
Stayed 1 night in May 2025

2/10 Terrible

Yaleiries

Disliked: Cleanliness, staff & service, property conditions & facilities
I choose the hotel specifically to spend some time in the pool with my daughter. Drove 55 miles to find out the pool was out of service. The cleaning of the hotel just from the ou
Stayed 1 night in May 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Love this place. Stay here every time I come to Syracuse. Only problem is some of the doors don't work so you have to walk around.
Stayed 3 nights in May 2025

6/10 Okay

Catherine

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

good enough, great price handy location

adequate ,safe stay warning. their pool and whirlpool are closed, bathroom and room clean, window sill a little overlooked. got the wheel in shower in accesible room. no grab bars in shower. shower head with detachable hose high overhead person in a wheelchair would ned an aide in the shower with them
Stayed 1 night in May 2025

6/10 Okay

Vivian

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Pleasant staff. Breakfast was good; coffee was great. Close tocthe Thruway exit. The room, on the other hand, was disappointing. No refrigerator and the coffee maker was broken. The bath mat was dirty and missing toiletries in the bathroom. The room joined with another room. Despite the two closed doors, I was able to hear their conversation until 3:30am. They kept the TV on all night.
Stayed 1 night in May 2025

2/10 Terrible

Macie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025