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The Craftsman Inn & Suites

3.5 star property
VIP Access

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Photo gallery for The Craftsman Inn & Suites

Exterior
Reception
Lobby
Lunch and dinner served, American cuisine
Lunch and dinner served, American cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
7300 E Genesee Street, Fayetteville, NY, 13066
  • Place, Old Erie Canal Historic State Park
    ‪11 min walk‬
  • Place, Stickley Museum
    ‪13 min walk‬
  • Place, Green Lakes State Park
    ‪2 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(38 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed

Signature Suite, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Signature Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(69 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Roll-in Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Classic Room, 1 King Bed, Roll-in Shower

9.0 out of 10
Wonderful
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Roll-in Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Classic Room, 2 Queen Beds, Roll-in Shower

9.0 out of 10
Wonderful
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Craftsman Inn & Suites

Hotel in Fayetteville with 24-hour fitness centre and free breakfast
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and conference space. Change of towels is available on request
The Craftsman Inn & Suites offers 89 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 55-inch LCD televisions come with premium cable channels.

This Fayetteville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Craftsman Inn & Suites gets high marks from our customers. During your stay, you're just a quick walk from Towne Center Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy American cuisine while dining at The Craftsman Wood Grille
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • 13 minutes by car from Syracuse University and 14 minutes from Destiny USA
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2025 square feet (188 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly The Craftsman Inn & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Fayetteville hotel.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.
The Craftsman Wood Grille – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Craftsman Wood Grille

Things to do

  • 24-hour gym
  • Evening entertainment

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,025 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 5 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craftsman Fayetteville
Craftsman Inn
Craftsman Inn Fayetteville
Craftsman Inn Conference Center
The Craftsman Inn & Suites Hotel
The Craftsman Inn & Suites Fayetteville
The Craftsman Inn & Suites Hotel Fayetteville

The Craftsman Inn & Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1037 out of 1384 reviews
Rating 8 - Good. 230 out of 1384 reviews
Rating 6 - Okay. 79 out of 1384 reviews
Rating 4 - Poor. 22 out of 1384 reviews
Rating 2 - Terrible. 16 out of 1384 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Nice big room. Very clean. Comfy bed. Goodxrestaurabt next door
Stayed 1 night in Nov 2025

10/10 Excellent

Nadine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Clean and pleasant staff
Stayed 1 night in Nov 2025

10/10 Excellent

XIAOHANG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities
Enjoy it
Stayed 1 night in Nov 2025

10/10 Excellent

Liliam Arlene

Liked: Cleanliness, amenities, property conditions & facilities
Affordable, beautiful accommodation!
Stayed 1 night in Oct 2025

10/10 Excellent

Breanna

Liked: Cleanliness, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in Oct 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great! The staff are friendly, the rooms are clean and restaurant is amazing!
Stayed 1 night in Oct 2025

10/10 Excellent

Carla Vanina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a wonderful place to stay in Syracuse. The inn has a cozy, charming feel and all the essentials, with a lovely touch of tradition. The restaurant is excellent, the bar is inviting, and the beds are genuinely comfortable. What stood out most was the people: friendly, present, and quick to help. Things aren’t always perfect anywhere, but here you always know who to talk to—and they actually resolve it. That’s a world apart from the typical chain hotel, where an ‘issue’ often turns into a stressful guessing game about who’s responsible. I'll definitely stay here on my next trip upstate NY.
Stayed 1 night in Nov 2025

10/10 Excellent

LESLIE, little rock

Stayed 5 nights in Oct 2025

10/10 Excellent

LESLIE, little rock

Travelled with group
Everything was great
Stayed 5 nights in Oct 2025

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. It’s nice and quaint with a great little restaurant connected.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

We
Stayed 1 night in Nov 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Kimberly was absolutely lovely - very warm, helpful, and knowledgeable! She greets everyone with a smile and welcomes them into the hotel. Even late at night as we purchased items from the market, she was still bubbly and helpful. The room was average - could use a refresh. The paint is peeling off the bathroom walls, shower leaks, hallway carpets are dingy. The room was clean and the temperature was perfect. The gal who worked at the front desk overnight (she was there around 6am and gone by the time we checked in that evening) is incredibly rude and unprofessional. We arrived earlier than expected and came in to see if we could possibly pay for an additional night so that we could check in early around 6am. She was sitting outside in the rocking chairs instead of being present in the hotel. She never said hello or welcomed us in any way. She simply said how can I help you in the most uninviting way possible. As I explained that we wanted to pay the extra night so we could check in early, she cut me off and said you’ll have to pay for an extra night - we don’t do early checkins. I said I understand that - that is exactly what I’m asking to do. Then she informed me that we could not do that because there were no rooms with two queen beds available. That part is obviously not her fault or so we thought. We left and came back that evening around 5pm. We found out that there were in fact plenty of rooms available 12 hours ago, but at that point it didn’t really matter.
Stayed 2 nights in Oct 2025

10/10 Excellent

Braden

Stayed 1 night in Oct 2025

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the location. Room was clean. Restaurant was too full for us to try but there are plenty nearby. We stayed one night with our dog and staff was very friendly and accommodating.
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

This is my favorite place to stay in Syracuse.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth

This is a lovely hotel very well maintained, and the staff was very professional. I would definitely stay here again and recommend it.
Stayed 1 night in Oct 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This cute little hotel looks like it’s right out of a hallmark movie. The staff were excellent. The restaurant was delicious. We will be back!
Stayed 1 night in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were helpful and friendly. Room was very comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, room comfort
No points taken off for the aged carpet bc bathroom was mold free and clean. The restaurant on the property is so fabulous. The staff and food are top notch.
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with good service and a great restaurant/bar next door. Breakfast was okay, but there are also other options nearby (like Starbucks.) Would stay again.
Stayed 1 night in Aug 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great location and very convenient. Close to state parks, shopping, dining.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay here. Oddly enough, the halls remind me of the wilderness lodge at Disney. Overall great stay. The restaurant next door is amazing. One of the best meals of our trip. They have a nice gym as well.
Stayed 1 night in Oct 2025