4/10 Poor
Philip
1 Jul 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beautiful building and rooms let down by service
On arrival we were impressed by the condition and comfort of the hotel. Unfortunately this quickly changed to discomfort. The room was 22 degrees which is too warm for my partner and I to sleep in.
The air con allowed to drop to 18 degrees so we thought all good and set the temp to
19. The room failed to cool. This was reported to reception repeatedly on the second report we were told their engineer won't be back until Monday (2 days later) and to open the windows.
When open this allowed lots of noise from noisy birds to staff pushing carts on cobbles and putting glass into a bin, waking us repeatedly each night.
The beds were comfy with nice linen. Just a shame the room was too warm without the windows open then the noise. There was no offer to move us room or apologies for the problem.
The spa has very limited loungers, only 7, with staff hit and miss as to how quickly the towels were changed to make them useable by others. The pool was nice to relax in with a small hot tub only big enough for two. There is a steam room and sauna.
We had breakfast once. It is Buffett with a small selection of cooked to order eggs. Although staff highlighted this option no one ever came over or made themselves available to place an order. The only fresh fruit is whole apples.
On check out the issue with sleep was raised and they waived the bar bill for the four nights which was €100, less than 10% refused manager to come and speak to resolve.
Philip
Stayed 4 nights in Jun 2025
