Although the property was nicely appointed, we discovered roaches later in the day after checking in. It was communicated to the owner and we got conflicting responses via messages sent in the VRBO chat platform, one indicating roaches were normal and the other that they never had roaches. Because we were there for a funeral, and had family members traveling from as far as California to as North as New York City, we tried to make the best of the situation, which included having to deal with lots of roaches during our stay, to include a roach floating in the keurig water container one morning. Due to the inconvenience faced upon check-in, and during the course of our stay, I requested a partial refund from the owner after departing, which was ignored. I complained to VRBO after the stay, only to learn that their rules required I should have called them during the stay instead of dealing with the property owner. This owner should not have rented this location knowing they had roaches. I am not likely to use VRBO again since neither VRBO nor the owner made any real effort to assist me .