The house is the cleaning was the issues you charge me 230 for cleaning but the bathrooms kitchen and beds were dirty sticky and hair from previous stays were all over the beds and bathrooms refrigerator shelves were dirty the door was sticky and dirty the pantry had open food if there was another available on short notice i would have asked for a refund
Game room was wonderful! But heating was a big problem...
We arrived during the severe polar vortex. First we couldn't open the door using the keypad because it didn't function as expected (the support person later said that it may be due to low battery). After freezing in the cold and texting customer support for 15 or 20 minutes trying out new codes, we realized that there was a reserved key in a key lock on a door next to the entrance (the support didn't know that initially). Fortunately the support had the code and we got in.The house was clean BUT the heating was horrible in the living room and the kids' room upstairs. It took many hours after checking in for the temperature in the living room to go up to 67 when set to max and it wouldn't go up anymore. In the kids' room, the temperature wouldn't go beyond 64 and constantly dropped to 58.We had to buy firewood ourselves to make up for the heat in the living room. There were no clear instructions on how to use the fireplace.Overall, the game room was a hit but the heating really caused a lot of suffering and inconvenience.
The property is safe and close to the mountain, easy drive to restaurants and outlets. Plenty of room for 5 of us. However, the place could have been cleaner. The bathrooms had hair on the walls, shower drain upstairs wouldnât drain, carpets could have been vacuumed better esp in corners and under table, the kitchen cabinets and drawers were disgusting and unorganized. Can only park 2 cars in the driveway and have to register another car to park in overflow but the rental agreement and parking registration only allow for 2 cars. Luckily the security office was equally frustrated with these property managers and let us still park a 3rd car there. Basement didnât heat
Overall, this property was great. Very spacious and comfortable. My only complaint was that there were a couple spots on the carpet that were sticky and couches in the main area need to be cleaned. Other than that, everything else was clean. We definitely enjoyed the gameroom in the basement.
The house was clean and comfortable. The TV was not working properly. We reached out to the company and they offered to send someone out the following day to fix it.
I loved the home everything was great!! The only thing one of the rooms didnt have heat working, we tried to reach out to property manager but they didnt really trouble shoot. Also would have been nice to have tea and coffee provided. Other than that amazing environment kid friendly lots of space. Very cozy we will definitely book again
We stayed for our annual shopping trip to the outlets. The property was perfect for our needs and was close to the outlets, the wineries and other activities. The beds were very comfortable and we really enjoyed the pool table, dart board and foosball game. We would definitely stay again.
Property Management team completely dropped the ball!
We recently stayed at a beautiful house in the prime location of the Poconos booked through Vrbo. Overall, our trip was wonderful, except for one major issue that tarnished our experienceâthe management's response to a problem affecting all the TVs in the unit.
Upon arrival, we discovered that the TVs were all messed up and lacking HDMI cables and remotes. It became virtually impossible to watch TV, which was particularly frustrating since we had looked forward to the Notre Dame game and some downtime during our vacation. We immediately contacted the management Vacasa, and they made all kinds of promises to fix the issue. 30 futile text exchanges and failed promises to correct, we never
Initially, we were promised that the issue would be resolved promptly by dropping off the necessary cables. They just kept texting as if they were being helpful, but did nothing. Finally, after days of this ridiculous ness, they had the audacity to suggest that we should go out and purchase the cables ourselves if we wanted the TVs fixed during our vacation, provide receipts, theyâd reimburse us at some point.
It's truly disheartening because this house is undeniably beautiful, and its location couldn't be better. The management's failure to address the TV problem and their ineffective communication with us significantly dampened our overall experience.