Wonderful venue for a family gathering. Location was an easy walk to local parks. Comfortable spaces and beds, host made the check in and out easy. Thanks.
My family and I visited Lake Taupo March 2024. we enjoy a clean and comfortable home when traveling. This Home absolutely met and exceeded our expectations. I had a beautiful view and location was excellent. All the contents of the home in the kitchen were in good working order overall we were very pleased with this home, and will definitely return in the future. Thank you so much for such a great Place to stay
My sincere hope is the owners of the property see this. The place is absolutely incredible and provide ample space and all the necessary luxuries.
The disappointing part is the professionalism and extremely poor communication from the property management group.
The place as its states accommodates 10 people and we were a family of 4 traveling back from the USA to spend some time in NZ. Two days prior to the arrival I messaged the property management company to let them know i would be adding two people to the booking. I received a response on the day of check in that there would be an additional charge of $68 per person / night. After paying a premium for a very large place I did not expect this however I paid the extra amount. I then notified the property management that the folks we were expecting did not turn up. In hindsight we probably did not need to state that we were expecting additional guests however thought this to be the right thing to do and I would expect the same.
What I did not expect after notifying the property management company was the flippant, rude responses I received (only received a response after stating i would leave negative feedback with all the facts and messages). After notifying them that the guests did not turn up they simply ignored my questions about the refund for the additional amount I paid and eventually said they simply treated it as a cancelation (yet we were in the place and paying on top of the high seasonal amount).
Not the customer service one would expect to be associated with such a gorgeous place.
Awesome house to stay at fantastic views of lake ,
Great facilities, hot tub was great ,
Fantastic hosts to deal with
Looking forward to rebooking again at some stage
We had 10 adults stay at the house for a weekend away.. Amazing home, warm and majestic views. Well setup and perfect for a big group.
Will stay again.
We loved the location and views of this house and it was beautiful and warm however we did think it needed a lot more furniture for the size of the house.
We had a friends catch up at this beautiful home for a couple of nights and it was just perfect. A wonderful location for lake walks and runs, along with tranquil views to relax to and plenty of space to spread out. Thank you.
As advertised- right on the lake and spectacular. Amazing weekend space and ideal for those who like to mix up a little self catering etc with exploring area. We will be back!!