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Novotel Den Haag City Centre

4.5 star property

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Photo gallery for Novotel Den Haag City Centre

Breakfast, lunch, dinner served; international cuisine
Exterior
1 bedroom, in-room safe, desk, soundproofing
Exterior
Breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Hofweg 5-7, The Hague, 2511 AA
  • Mauritshuis
    ‪4 min walk‬
  • Madurodam
    ‪4 min drive‬
  • Scheveningen Beach
    ‪8 min drive‬
  • Amsterdam (AMS-Schiphol)
    ‪37 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed | 1 bedroom, in-room safe, desk, soundproofing

Executive Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(12 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(22 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed | 1 bedroom, in-room safe, desk, soundproofing

Superior Suite, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Exterior

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About this property

Novotel Den Haag City Centre

Luxury The Hague hotel connected to a shopping centre, a quick walk to Mauritshuis
This smoke-free hotel features a restaurant, 15 beach bars and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Novotel Den Haag City Centre offers 113 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This The Hague hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Den Haag City Centre. During your stay, you'll be connected to a shopping centre and just a quick walk from De Passage. You'll find features such as free WiFi in public areas, plus 15 beach bars and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Enjoy international cuisine while dining at Gallery61
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute walk from Mauritshuis and a 4-minute drive from Madurodam
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include 15 beach bars and a bar/lounge. Business amenities include a business centre, 2 meeting rooms, and coworking spaces.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 969 square feet (90 square metres) and includes a conference centre. A fitness centre, a terrace, and an arcade/games room are also featured at the luxury Novotel Den Haag City Centre. Parking is available for a fee. A complete renovation of Novotel Den Haag City Centre was completed in February 2020.

This 4.5-star The Hague hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Gallery61 – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 35 per night)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24 per person
  • 15 beach bars
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gallery61

Things to do

  • Arcade/game room
  • Art gallery
  • Beach club
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Arcade/game room
  • Children's toys
  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (969 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2020
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for electric, hybrid, and LPG vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.20 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Self-parking fee: EUR 35 per night
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Den Haag Novotel
Haag City
Novotel City Centre Den Haag
Novotel Den Haag Centre
Novotel Den Haag City
Novotel Den Haag City Centre
Novotel Den Haag City Centre Hotel
Novotel Den Haag City Centre Hotel The Hague
Novotel Den Haag City Centre The Hague
Novotel Haag
Novotel Hotel The Hague
Novotel The Hague
The Hague Novotel
Novotel Den Haag City Centre Hotel
Novotel Den Haag City Centre The Hague
Novotel Den Haag City Centre Hotel The Hague

Novotel Den Haag City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 304 reviews
Rating 8 - Good. 103 out of 304 reviews
Rating 6 - Okay. 29 out of 304 reviews
Rating 4 - Poor. 9 out of 304 reviews
Rating 2 - Terrible. 3 out of 304 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Hersh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, very nice modern comfortable rooms. The only issue was with parking as we were not allowed to park the hybrid rental car we were driving.
Stayed 3 nights in May 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property located in the Passage centre and very close tot eh Royal shopping district Staff were helpful and friendly. Buses and trams are only 200mtrs from the door. There is a convenience store, and lots of dining options. Luggage storage was secure.
Stayed 1 night in May 2025

8/10 Good

Todd A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Anjali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated for the centre of town. Good tram connections and close to shops and restaurants. They didn’t seem aware that we had two older children travelling with us when we arrived (10 and 12). This was a bit frustrating as the other hotel booked at the same time on the same booking did know about the children. We had a compact room which did the job however the pullout sofa bed was probably too small for the 12 year-old Would be fine with younger children. Hotel was clean and the staff are friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location with easy access to public transport. Many great restaurant options within 10 minutes walk.
Stayed 2 nights in Apr 2025

10/10 Excellent

Blair, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay at this affordable gem and we were surprised by a room with balcony windows overlooking The Passage. Super friendly staff and a nice breakfast buffet.
Stayed 6 nights in Mar 2025

10/10 Excellent

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in The Hague. It was a nice hotel with a convenient location. Close to the city centre and the tram station to get to the beach
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Car park situation was awful. Called prior to stay to check parking, confirmed all ok with roof box. Got to site and the car wouldn’t fit in with roof box- husband drowns around th
Stayed 2 nights in Feb 2025

10/10 Excellent

Barry and Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel stay
Stayed 3 nights in Feb 2025

8/10 Good

Maaike

Location in the centr of The Hague.
Stayed 4 nights in Feb 2025

10/10 Excellent

AMANDEEP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel and excellent customer service
Stayed 2 nights in Feb 2025

6/10 Okay

Mohamed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vijay

Travelled with partner, Travelled with group
The hotel provided all that we expected.
Stayed 3 nights in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort

No frills

Great location as the hotel is part of the passage. Easy location to shops and restaurants. Big TV in room but no fridge. No frills and carpets need an upgrade
Stayed 2 nights in Jan 2025

6/10 Okay

KOONCHEW

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in a very nice location for sightseeing and restaurants. The staff was very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and Quiet
Stayed 10 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Grat location, friendly staff and very accommodating for early check-in and late check-out. A few amenities lacking in room.
Stayed 1 night in Dec 2024

6/10 Okay

Radu

Business traveller
Liked: Cleanliness, staff & service
Outdated and cheap feeling
Stayed 3 nights in Nov 2024

10/10 Excellent

Patrick, Oranjestad

Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Very disappointing. I stayed here with my two children, but only two beds had been made up us on our arrival. On our first evening, the shower flooded because the drain was blocked. I reported this, and was told it had been fixed, but the same problem recurred the next day. I was moved into a different room, but yet again only one bed had been made up for my boys. And yet again, the shower drain was blocked. There are some helpful staff at this hotel, but several were surly, and unhelpful. Some of the towels were threadbare, and the carpet under the bed had not been vacuumed in a very long time. The furniture was cheap and the walls scratched. On one day, our towels weren't changed. On several days, we weren't given new tea or coffee supplies. The beds are comfortable, and the location is excellent, but I wouldn't stay here again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tamara Cynthia, San Francisco

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Aug 2024

6/10 Okay

Ralph

Liked: Cleanliness, staff & service
The biggest problem is guests can't control the temperature in the room. I stayed in August, couldn't make the room colder and woke up drenched in sweat. Also, the neighborhood is dirty and sketchy.
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024