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HOSHINOYA Tokyo

5.0 star property

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Lobby lounge
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Yuri (Deluxe King) | Minibar, in-room safe, blackout curtains, iron/ironing board
Lobby lounge
Hot springs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast available
  • Air conditioning
  • Room service
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
1-9-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004
  • Place, Tokyo Imperial Palace
    ‪18 min walk‬
  • Place, Nippon Budokan
    ‪2 min drive‬
  • Place, Tokyo Dome
    ‪2 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Sakura (Deluxe Twin)

Sakura (Deluxe Twin) | Minibar, in-room safe, blackout curtains, iron/ironing board

Sakura (Deluxe Twin)

10.0 out of 10
Exceptional
(11 reviews)
  • 41 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Yuri (Deluxe King)

Yuri (Deluxe King) | Minibar, in-room safe, blackout curtains, iron/ironing board

Yuri (Deluxe King)

10.0 out of 10
Exceptional
(23 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Kiku (Executive Triple)

Kiku (Executive Triple) | Minibar, in-room safe, blackout curtains, iron/ironing board

Kiku (Executive Triple)

9.8 out of 10
Exceptional
(8 reviews)
  • 83 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

HOSHINOYA Tokyo

Luxury ryokan with spa services and 24-hour front desk
Along with a restaurant, this ryokan has a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, 24-hour room service and concierge services are on-site. Housekeeping is available on request.
HOSHINOYA Tokyo offers 84 accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and toilets with an electronic bidet.

This Tokyo ryokan provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are 2 indoor hot springs and 2 outdoor hot springs open between 3:00 PM and midnight. The temperature in the hot springs is set to 97°F.

Our customers tell us that they can't get enough of the helpful staff at HOSHINOYA Tokyo. During your stay, you're just a quick walk from Imperial Palace East Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Dome
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. HOSHINOYA Tokyo offers its guests hot springs. Spa services, a library, and multilingual staff are also featured at the luxury HOSHINOYA Tokyo. You'll have access to the indoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 5-star Tokyo ryokan.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
HOSHINOYA Tokyo has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: JPY 5,500 for adults and JPY 1,760 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 indoor/outdoor hot springs
  • Indoor pool (guest access)
  • Library
  • Shopping

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 4 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 36 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.

Renovations and closures

This property is closed from 11 January 2026 to 16 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5500 for adults and from JPY 1760 for children
  • Cleaning/housekeeping/linen fee: JPY 9680 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note: Dinner service is not available at this property.

We should mention

  • Hot springs access available from 3:00 PM to midnight.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HOSHINOYA Tokyo Inn
HOSHINOYA
HOSHINOYA Tokyo Japan
HOSHINOYA Inn
HOSHINOYA Tokyo Tokyo
HOSHINOYA Tokyo Ryokan
HOSHINOYA Tokyo Ryokan Tokyo

Reviews

HOSHINOYA Tokyo Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 566 out of 678 reviews
Rating 8 - Good. 64 out of 678 reviews
Rating 6 - Okay. 16 out of 678 reviews
Rating 4 - Poor. 20 out of 678 reviews
Rating 2 - Terrible. 12 out of 678 reviews

Reviews

2/10 Terrible

neena

Travelled with family
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern ryokan

Modern Ryokan, with very nice and big rooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Kavita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheue Mei Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Cleinard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.
Stayed 7 nights in Jun 2025

10/10 Excellent

SuJin

Travelled with group
Stayed 2 nights in Jun 2025

4/10 Poor

David

Travelled with family
Disliked: Staff & service, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Alec

Stayed 2 nights in Jun 2025

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.
Stayed 4 nights in Jun 2025

10/10 Excellent

dongchan

Stayed 2 nights in Jun 2025

10/10 Excellent

Bulmaro

Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Yu Chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Martin, Westmount

Liked: Cleanliness, staff & service, property conditions & facilities
Unique experience
Stayed 5 nights in May 2025

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and unique property with great service!
Stayed 2 nights in May 2025

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Anthony

Stayed 2 nights in May 2025

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel!
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great area and fantastic staff throughout. I would recommend this hotel for those looking for an oasis in the bustling city.
Stayed 1 night in May 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place, exceptional hospitality. Traditional Japanese with modern amenities
Stayed 4 nights in May 2025

10/10 Excellent

ALUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely phenomenal. Only the limited dining options (inside and in the surrounding area) could be considered dings. We will definitely be returning to this wonderfully calm and serene environment.
Stayed 3 nights in Apr 2025

4/10 Poor

Natalie

Disliked: Staff & service, property conditions & facilities
It had no facilities staff were cold charged for a 1 pm check in. Massage was given but was told straight no relaxation room and told we could not use changing area as cleaning and closed at 11.30am Breakfast was cold and ok if you’re Japanese. Unhelpful staff with very limited English speaking very unwelcoming. Very expensive for what it is!
Stayed 3 nights in May 2025

6/10 Okay

Paulo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan. Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation. I would have given it 5 stars but here is where it broke down for us. At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast. My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine. At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast. I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast. When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western. I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue. At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.
Stayed 2 nights in May 2025