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Hotel Shu

3.0 star property

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Blackout curtains, soundproofing, iron/ironing board, free WiFi
Combined shower/bathtub, free toiletries, slippers, electronic bidet
Double Room | Living area | TV
Microwave, stovetop, electric kettle, cookware/dishes/utensils
Room amenity

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Washing machine
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
16-18 Tomihisacho, Shinjuku, Tokyo, Tokyo, 162-0067
  • Place, Isetan Department Store Shinjuku
    ‪10 min walk‬
  • Place, Shinjuku Isetan
    ‪12 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪34 min drive‬

Room options

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hotel Shu

Apartments with kitchenettes, near Shinjuku Gyoen National Garden
This apartment building features express check-in, express check-out and free Wi-Fi in public areas. Each apartment features a kitchenette with a stovetop and a microwave, plus a washing machine and a TV with cable channels. Free WiFi, an electric kettle and an iron/ironing board are among the other amenities available to guests.
Hotel Shu offers 16 accommodations with complimentary slippers and an iron/ironing board. Accommodation at this 3-star apartment has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo apartment provides complimentary wireless Internet access. Televisions come with cable channels.

During your stay at Hotel Shu, you'll be within walking distance of Shinjuku Gyoen National Garden. You'll find features such as free WiFi in public areas. This comfortable apartment building has 16 apartments. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a washing machine and cable TV
  • Free WiFi
  • Amenities include a lift
  • Just a 2-minute drive from Shinjuku Gyoen National Garden and a few minutes from Tokyo Imperial Palace
  • Pets welcome free of charge
Hotel Shu offers its guests express check-in, express check-out, and a lift. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 3-star Tokyo apartment.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • TV with cable channels

Laundry

  • Laundry detergent
  • Washing machine

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Iron/ironing board
  • Limited-hour front desk

Location highlights

  • In the city centre
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 16 units
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 10:00 AM - 5:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Shu Tokyo
Hotel Shu Apartment
Hotel Shu Apartment Tokyo

Hotel Shu Reviews

Reviews

6.6
Rating 10 - Excellent. 3 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 4 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

This was my first time to Japan and I was travelling with a friend. We decided to stay at Hotel Shu because of the price and location. While we were ultimately not disappointed, you should know that the twin bed suite is very tiny - typical for anY Japanese apartment. Communication with the hotel via email was prompt, timely. However, at the front desk it was limited because of our understanding of Japanese. If you need to book a taxi, make sure to ask the staff 24 hours in advance! I would definitely stay again. The self check in was a breeze and the place was very clean. The location was a tremendous advantage. There is a 7-11 and grocery store right around the corner.
Stayed 4 nights in Nov 2019

10/10 Excellent

YUKIKO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
良かったです。 また、利用させてください。
Stayed 10 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

清掃料を返してほしいです

一見綺麗に見えましたが、部屋の家具や棚の上、家具に近い床など埃がたまっていました。また、前の人の使い終わったコンタクトがそのまま放置され、お菓子の空き袋が床に散乱しており、到底よい宿泊施設とはいえません。 備品も予備が準備されておらず、トイレットペーパーがなくなり連絡したところ、備品倉庫から持っていくようにと言われました。 清掃料を4000円取られますが、どこに使われているのか全くの謎で無駄金です。 ペット可とのことでペットとの宿泊でしたが、安心して部屋の中を歩かせてあげることができませんでした。 チェックイン、アウトは対面ではない点でスムーズでした。
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
清掃の予約を3度して、1度しか清掃されなかった
Stayed 16 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with pets
Liked: Amenities
チェックインも臨機応変に対応していただき、助かりました。 また泊まりたいと思います。 ありがとうございました
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group

普通

部屋はマンションの一室みたいな感じで、コンロや食器、洗濯機などいろいろ完備されてました。部屋自体も綺麗で快適でした。ただ、布団が薄く少し寒かったのと、宿泊代とは別で清掃料金をチェックインの際に支払わなければならないことをもう少し大々的に書いていただきたかったです。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
自分で調理もできるので、便利でした。
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
浴槽がかなりカビ臭く部屋まで異臭があり換気を1時間程度して落ちついた。 事前連絡や予約確認書にも記載されてない清掃料金を受付時はじめて言われた。 チェックイン時間を臨機応変に対応していただけたので良かったです。
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく部屋が寒かったです。寝る時も薄い掛け布団が1枚しかなく... 清潔感には少し欠けていました
Stayed 2 nights in Dec 2019

6/10 Okay

チビ, 福岡

Travelled with pets
Disliked: Cleanliness, amenities
ロケーション的にすごくいいです！ただ、目の前に大きなマンションがあるので、ビル風がすごくて、室内もなかなか温まらなく寒いです！ 普通のマンションみたいな感じで、自分の部屋みたいで落ち着き、すごく建物自体綺麗です！ ただ、、、8日間ほど滞在しましたが、バスタオルはその間1枚のみ！自分で洗濯しないといけません。 部屋の掃除も自分でですが、、、掃除機やトイレ掃除やお風呂掃除の道具がなく、自分で全部買いました！ フロントで貸して欲しい旨を伝えましたが、ないということでした！ 中国人の方経営なので、日本の風習とは違うのかもですねー！トイレもすごく臭くて、当日に一旦全ての掃除をしました！
Stayed 8 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
施設は出来たばかりなので綺麗です！ 普通のマンションという感じで、ホテルというより、自分の家みたいな感じです。 ペット可なのですごく助かりました！！ 8日間宿泊しましたが、バスタオルは1枚を自分で洗濯しないといけないし、トイレ掃除やお風呂掃除もなしです。洗剤は何一つないので、タワシやら洗剤やらアルコール消毒やら、全て自分でコンビニで買いました！ 設備は綺麗ですが、掃除が行き届いておらず、トイレの臭いが臭く、尿の垂れた跡とかがありましました。 宿泊1回に対して、5000円程度の清掃代を別途現地で取られるので、しっかり毎日掃除&タオルの交換ぐらいはしてもらいたいです。 １泊とかでも5000円は取られるみたいなので、短いお泊まりだと逆に高くついてしまいそうだと思います！ 長期滞在には安いと思うので、おススメです！ けど、、、洗剤持参をお忘れなく！
Stayed 8 nights in Nov 2019

2/10 Terrible

CHUNGHO

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

じゃくそん

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
エアコンつけたら臭かった。 チェックアウトの時鍵をどこに返せばいいの分からなかった。
Stayed 1 night in Oct 2019