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Shibuya Excel Hotel Tokyu

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Photo gallery for Shibuya Excel Hotel Tokyu

A high-rise hotel room with large windows offering a city view.
View from property
A tall, modern skyscraper with a grid-like facade and a prominent antenna on top.
Reception
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Excel Twin Room - Non-Smoking, 21st-24th Floor

A hotel room with two beds, a city view, a television, and a small table.

Excel Twin Room - Non-Smoking, 21st-24th Floor

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room - Non-Smoking, 7th-12th Floor

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Standard Double Room - Non-Smoking, 7th-12th Floor

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Single Room - Non-Smoking, 7th-12th Floor

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Standard Single Room - Non-Smoking, 7th-12th Floor

  • Sleeps 1
  • Free Wi-Fi

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

View Twin Non-Smoking, 13 - 19F

8.4 out of 10
Very good
(45 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(36 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View - Non-Smoking

8.4 out of 10
Very good
(32 reviews)
  • Park view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Non-Smoking, 7 - 12F

A hotel room with a bed, two armchairs, a desk with a television, and a window with curtains.

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

8.8 out of 10
Excellent
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room Non-Smoking, 7 - 12F

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

9.0 out of 10
Wonderful
(56 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Non-Smoking, 7 - 12F

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Twin Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Shibuya Excel Hotel Tokyu

This smoke-free hotel features 2 restaurants, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1559 out of 2158 reviews
Rating 8 - Good. 409 out of 2158 reviews
Rating 6 - Okay. 118 out of 2158 reviews
Rating 4 - Poor. 35 out of 2158 reviews
Rating 2 - Terrible. 37 out of 2158 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wladimiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great service great location spacious rooms outstanding breakfast.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nerisa

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything worth seeing in the area.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the best location.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, clean nice size rooms and a view of Shibuya crossing!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, clean rooms
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place to stay due to location
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great location. Bathroom clean but small, breakfast good.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Venkatsatish Chakrapany

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, rooms clean and great location.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Access to multiple train lines and location to shopping and restaurants was great. Rooms clean and staff was nice.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rola

Great location and helpful stuff
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ziyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good and location is the best
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Very quiet considering its central Shibuya location. Clean and modern rooms with comfortable beds.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super central with 7/11, transportation and many food options close by. Rooms were clean and staff were kind and helpful! Really enjoyed our stay and would definitely recommend.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Raymond W Y

Liked: Cleanliness, staff & service, property conditions & facilities
Best location
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very friendly and helpful. The location was excellent, near restaurants and department stores.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Annie Jie Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the staff are nice and helpful.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Louis

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities
Clean room, location, buffet choices, friendly staff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Lecretia

Liked: Cleanliness, property conditions & facilities
Loved my stay! Staff was very nice
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Room was very nice and staff was very helpful and friendly
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located with the subway nearby. Rooms were clean and nice size. Staff was helpful and very friendly. We stayed at the start and end of our trip and I highly recommend it.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Dec 2025