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The Prince Sakura Tower Tokyo, Autograph Collection

5.0 star property
VIP Access

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Photo gallery for The Prince Sakura Tower Tokyo, Autograph Collection

Property entrance
Property preview
Lobby lounge
Sakura Suite, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
3-13-1 Takanawa, Minato, Tokyo, Tokyo-to, 108-8612
  • Place, Tokyo Tower
    ‪4 min drive‬
  • Place, Tokyo Imperial Palace
    ‪6 min drive‬
  • Place, Meiji Jingu Shrine
    ‪10 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Twin Room (Non-Smoking)+ Sauna Access

Deluxe Twin Room (Non-Smoking)+ Sauna Access | Down duvets, minibar, in-room safe, desk

Deluxe Twin Room (Non-Smoking)+ Sauna Access

8.8 out of 10
Excellent
(6 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room (Non-Smoking)+ Sauna Access

Down duvets, minibar, in-room safe, desk

Deluxe King Room (Non-Smoking)+ Sauna Access

9.2 out of 10
Wonderful
(5 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down duvets, minibar, in-room safe, desk

Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

9.4 out of 10
Exceptional
(6 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe King Room With Sauna Access

Down duvets, minibar, in-room safe, desk

Deluxe King Room With Sauna Access

  • Sleeps 2

View all photos for Junior Twin Suite Sauna Use Included

Down duvets, minibar, in-room safe, desk

Junior Twin Suite Sauna Use Included

  • Sleeps 2

View all photos for Corner King Room, Non Smoking

Corner King Room, Non Smoking | Down duvets, minibar, in-room safe, desk

Corner King Room, Non Smoking

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Junior Suite King Room, Non Smoking

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sakura Suite, Non Smoking

Sakura Suite, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV

Sakura Suite, Non Smoking

  • 86 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Twin Room, Non Smoking +Sauna Access

Down duvets, minibar, in-room safe, desk

Junior Suite Twin Room, Non Smoking +Sauna Access

  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

Down duvets, minibar, in-room safe, desk

[Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

Down duvets, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access | Down duvets, minibar, in-room safe, desk

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

9.0 out of 10
Wonderful
(2 reviews)
  • 46 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

Down duvets, minibar, in-room safe, desk

[Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

10.0 out of 10
Exceptional
(6 reviews)
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access | Down duvets, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

Down duvets, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for [Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access | Down duvets, minibar, in-room safe, desk

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

  • 53 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access | Down duvets, minibar, in-room safe, desk

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access | Down duvets, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down duvets, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • 46 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for [Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

Down duvets, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access | Down duvets, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • 46 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for [Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

Down duvets, minibar, in-room safe, desk

[Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access | Down duvets, minibar, in-room safe, desk

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Tower View King Room Sauna Use Included

Down duvets, minibar, in-room safe, desk

Executive Tower View King Room Sauna Use Included

  • Sleeps 2

View all photos for Executive Tower View Twin Room Sauna Use Included

Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Executive Tower View Twin Room Sauna Use Included

  • Sleeps 2

View all photos for Executive Twin Room Sauna Use Included

Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Executive Twin Room Sauna Use Included

  • Sleeps 2

View all photos for Deluxe Corner King Room

Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Deluxe Corner King Room

  • Sleeps 2

View all photos for Upper Floor Deluxe King Room

Down duvets, minibar, in-room safe, desk

Upper Floor Deluxe King Room

  • Sleeps 2

View all photos for High Floor Executive King Room With Executive Lounge Access

Down duvets, minibar, in-room safe, desk

High Floor Executive King Room With Executive Lounge Access

  • Sleeps 2

View all photos for Upper Deluxe Triple, Guest Room, 2 Doubles, Upper Floor, Whirlpool

Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Upper Deluxe Triple, Guest Room, 2 Doubles, Upper Floor, Whirlpool

  • Sleeps 3

View all photos for Deluxe Twin Room With Two Double Beds

Down duvets, minibar, in-room safe, desk

Deluxe Twin Room With Two Double Beds

  • Sleeps 2

View all photos for Junior Suite King, Guest Room, 1 King

Down duvets, minibar, in-room safe, desk

Junior Suite King, Guest Room, 1 King

  • Sleeps 2

View all photos for Deluxe Triple, Deluxe Guest Room, 2 Doubles

Down duvets, minibar, in-room safe, desk

Deluxe Triple, Deluxe Guest Room, 2 Doubles

  • Sleeps 3

View all photos for Upper Tower View King, Deluxe Guest Room, 1 King, Tokyo Tower View, Upper Floor

Down duvets, minibar, in-room safe, desk

Upper Tower View King, Deluxe Guest Room, 1 King, Tokyo Tower View, Upper Floor

  • Sleeps 2

View all photos for Upper Tower View Triple, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

Down duvets, minibar, in-room safe, desk

Upper Tower View Triple, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

  • Sleeps 3

View all photos for Upper Deluxe Twin, Guest Room, 2 Doubles, Upper Floor, Whirlpool

Down duvets, minibar, in-room safe, desk

Upper Deluxe Twin, Guest Room, 2 Doubles, Upper Floor, Whirlpool

  • Sleeps 2

View all photos for Upper Tower View Twin, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

Down duvets, minibar, in-room safe, desk

Upper Tower View Twin, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

  • Sleeps 2

View all photos for Sakura Suite, Executive Lounge Access, 1 Bedroom Suite, 2 Double Bed, High Floor

Living area | 50-inch flat-screen TV with satellite channels, TV

Sakura Suite, Executive Lounge Access, 1 Bedroom Suite, 2 Double Bed, High Floor

  • Sleeps 2

View all photos for Deluxe Twin Room With Extra Bed Sauna Use Included

Down duvets, minibar, in-room safe, desk

Deluxe Twin Room With Extra Bed Sauna Use Included

  • Sleeps 3

View all photos for [Upper Floor] Junior Suite Twin Room With Sauna Access Non-Smoking

Down duvets, minibar, in-room safe, desk

[Upper Floor] Junior Suite Twin Room With Sauna Access Non-Smoking

  • Sleeps 2

View all photos for [Executive Floor]Junior Suite Twin Room Non-Smoking With Lounge Access

Down duvets, minibar, in-room safe, desk

[Executive Floor]Junior Suite Twin Room Non-Smoking With Lounge Access

  • Sleeps 2

View all photos for [Executive Floor]Junior Suite King Room Non-Smoking With Lounge Access

Down duvets, minibar, in-room safe, desk

[Executive Floor]Junior Suite King Room Non-Smoking With Lounge Access

  • Sleeps 2

View all photos for [Executive Floor] Executive Corner King Room With Executive Lounge Access, Non-Smoking

Down duvets, minibar, in-room safe, desk

[Executive Floor] Executive Corner King Room With Executive Lounge Access, Non-Smoking

  • Sleeps 2

View all photos for [Tokyo Tower View,Upper Floor] Corner King Room, Non-Smoking

Down duvets, minibar, in-room safe, desk

[Tokyo Tower View,Upper Floor] Corner King Room, Non-Smoking

  • Sleeps 2

View all photos for [Upper Floor] Junior Suite King, With Sauna Access, Non-Smoking

Down duvets, minibar, in-room safe, desk

[Upper Floor] Junior Suite King, With Sauna Access, Non-Smoking

  • Sleeps 2

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About this property

The Prince Sakura Tower Tokyo, Autograph Collection

Luxury hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
The Prince Sakura Tower Tokyo, Autograph Collection offers 288 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.

Guests aged under 6 years old are not allowed in the hot tub.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
The Prince Sakura Tower Tokyo, Autograph Collection's great location gets high marks from our customers. During your stay, you'll be within walking distance of Tokyo Bay. You'll find features such as free WiFi in public areas and a free area shuttle, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Enjoy Italian cuisine while dining at CILIEGIO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with body treatments, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Tokyo Tower and 7 minutes from Tokyo Imperial Palace
  • Free local-area shuttle service
The Prince Sakura Tower Tokyo, Autograph Collection offers its guests a full-service spa, Access to hot tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

You'll find a business centre on site. Event space at this hotel measures 3584 square feet (333 square metres) and includes conference space. A fitness centre, multilingual staff, and a garden are also featured at the luxury The Prince Sakura Tower Tokyo, Autograph Collection. Parking is available for a fee.

This 5-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
CILIEGIO – This restaurant specialises in Italian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
NADAMAN Takanawa Prime – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
SushiGinzaOnoderaNADAMAN – This fine-dining restaurant specialises in sushi and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 5,175 for adults and JPY 2,875 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • CILIEGIO
  • NADAMAN Takanawa Prime
  • SushiGinzaOnoderaNADAMAN

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Shopping

Family friendly

  • Free area shuttle
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 3,584 square feet of conference space
  • Business centre

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 1998
  • Local artist showcase
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A scheduled power outage will take place on January 7 and 13, 2026 from 1 AM-5 AM. All facilities that use power, including lifts, air conditioning, Internet or WIFI, will not be available during this time.
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 24 July:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5175 for adults and from JPY 2875 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 6 years old are not allowed in the sauna and hot tub, and children aged 6-12 are allowed with an accompanying adult of the same sex when using the facility.
For the comfort of guests using the public spa facilities, this property does not permit guests with tattoos to use the spa and pool.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Prince Sakura
Prince Sakura Hotel
Prince Sakura Hotel Tokyo Tower
Prince Sakura Tokyo Tower
Prince Sakura Tower Tokyo
Sakura Prince
Tokyo Tower Sakura
Prince Sakura Tower Tokyo Autograph Collection Hotel
Prince Sakura Autograph Collection Hotel
Prince Sakura Tower Tokyo Autograph Collection
Prince Sakura Autograph Collection
The Prince Sakura Tower Tokyo, Autograph Collection Hotel
The Prince Sakura Tower Tokyo, Autograph Collection Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Hotel Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Japan

Reviews

The Prince Sakura Tower Tokyo, Autograph Collection Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 719 out of 988 reviews
Rating 8 - Good. 205 out of 988 reviews
Rating 6 - Okay. 38 out of 988 reviews
Rating 4 - Poor. 15 out of 988 reviews
Rating 2 - Terrible. 11 out of 988 reviews

Reviews

10/10 Excellent

Chiamaka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay
Stayed 5 nights in Jun 2025

8/10 Good

Julianne Monalisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful, however the bathrooms could use a little updating.
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nicely kept. My room was spacious, comfortable and the amenities great
Stayed 5 nights in Jun 2025

10/10 Excellent

Carey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Prime location just 7 minute walk from Shinagawa Station / Takanawa Gateway and all of its transportation connections (metro/subway, Shinkansen), it is a veritable oasis in the middle of Tokyo shared with two other sister properties around a green space. With the ability to access restaurants and lounges (i.e. assuming you book a club room which we did) across all of the adjacent sister properties, we always had choices on dining and relaxing. Add in an on-site 7-Eleven with its delicious snacks and Seven Bank ATM, we had everything we needed on-site. The staff were also amazing, assisting with getting our formal clothes we brought pressed and ready for a wedding we were there to attend. The staff also seemlessly handled forwarding our luggage to our next destination - Osaka for Expo 2025 - with aplumb. We had a wonderful stay and will definitely consider staying here again on our next annual visit to Japan.
Stayed 4 nights in May 2025

10/10 Excellent

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Navin, Georgetown

Stayed 2 nights in May 2025

10/10 Excellent

Frankie

Liked: Cleanliness, property conditions & facilities
Amazing facility, great staff, super accommodating. Me and my partner will be coming back
Stayed 1 night in May 2025

10/10 Excellent

Adam, estero

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can see why it's rated 4 stars instead of 5—the property is a few decades old. But don't let that deter you; you won't be spending much time in your hotel room anyway. I would definitely stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Paul, Tacoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful staff
Stayed 2 nights in May 2025

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, 5 min walking to Shinagawa station, Garden is beautiful, staff is nice, highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

Omid, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2025

10/10 Excellent

meri

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and met all our needs. Being surrounded by beautiful gardens was a real treat. The staff was friendly and welcoming.
Stayed 4 nights in May 2025

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping gets a big thumbs up! Best turned down service I've ever had at any hotel. It was spectacular. Hotel common areas and landscape gorgeous. Rooms are standard. We ate at 3 different restaurants at the hotel. Restaurant staff either ignored us, or we got mediocre service. I never play this card, but after seeing how other guests were treated I wonder if we were treated badly because we were Black or American. Outside of restaurant service, the rest of the hotel was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2025

8/10 Good

Doyoung, Jongno-gu

Stayed 4 nights in Jan 2025

10/10 Excellent

Zeid

Stayed 1 night in Apr 2025

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with amazing staff. The limited hours for VIP access was not the best, if you are VIP you should have unlimited access to everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the few in the world I want to come back to

I don't usually leave hotel reviews... this is an exception. I travel so much, over 1000 room nights, and I generally don't review hotels as they are all the same. This one is different. Its a wonderful location, very easy to get to from Narita airport by train... just a short walk from the station By Japanese standards, the hotel rooms are huge. More importantly, the rooms are impeccably cleaned each day, the bed is perfect, and the hotel is a joy to return to. The morning breakfast buffet is overwhelming in its options for both western and Japanese selections. For those of you that appreciate history and nature, stroll around the gardens. They are amazing. Overall, a great value, a wonderful serene hotel with an amazing garden. I very much look forward to my next visit.
Stayed 4 nights in Apr 2025

8/10 Good

Fatina

Stayed 2 nights in Mar 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Off the beaten path. Beautiful grounds. Staff was amazing. Onsite restaurants were expensive but very good. Shinakawa Station was very convenient. Could use more local dining options. Glad we stayed though.
Stayed 4 nights in Apr 2025

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would not allow use of gym and spa simply because of a couple religious tattoos on arms.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael, Garland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Experience – Truly Felt Like Home! The place is absolutely amazing, and the staff is superb in every way. Most of all, the breakfast team stands out as exceptional. They don’t just serve a warm and nutritious breakfast—they do it with genuine smiles and such warm personalities that you truly feel at home, even when you're far away. Their hospitality adds a special touch that makes every morning memorable. A solid 10/10! Highly recommended!
Stayed 3 nights in Apr 2025