Location is good lots of food options and shopping near by. Breakfast was good and the dining area is nice and clean. The staff was friendly. Our room had some maintenance issues. The shower leaked into the room space. Floor was wet around our chairs with what appeared to be mold. There were cracks all over the walls. The PTAC had a smell. The floor could have been cleaned a lot better.
The hotel is conveniently located off the highway but a disappointment for a Holiday Inn Express. The rooms were dated, bathroom door in bad shape, the hook torn off. The breakfast was quite lackluster. And the overhead fan made such a loud clicking sound, it was unusable.
We stay at IHG often. This is our first less than stellar booking. When we entered the room the TV did not work, called and help arrived. Hole in the back of the bathroom door. Tissue box only had 2 tissues. The pull tab to activate the shower was semi broken, had to work it a lot to get it to become a shower and not just water in the tub. No microwave in the room even though it was listed on the booking as there would be one in the room. Bedside dresser was falling off the wall, when opened the drawer it would not go back in until I lifted the entire table up and back toward the wall. Multiple stains on the ceiling.
The buffet was excellent as usual
The location was great with ease of access to the highway.
We stayed in Room 204 June 18
Thank you. We hope these issues will be addressed before another client uses this room at this hotel.
I loved the fact that this location supplied DOVE hand wash, body lotion, shampoo, conditioner, and shower gel. I will know next time to not have to bring those items. The breakfast was a large assortment of really delicious items to choose from. The staff was always so nice regardless of who I spoke to. I will be staying here again when I visit family.