2/10 – Ungenügend
Deana
Mit einer Gruppe gereist
12. Mai 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Where do I start? If I could give 0 stars I would. There was only 1 review when I booked, so I was unaware of how bad this place really is. The issues began the moment we got there. We asked for the parking spot, but they told us it’s $25 per night, when our original booking said explicitly FREE parking, and I even called to confirm that at the time of booking. They asked we send them a screenshot of the original booking stating parking was included, so luckily I had screenshotted it at the time. The 2nd issue we ran into was the temperature in the condo, the thermostat read 78 degrees. We tried turning on the AC, but it wasn’t working. They sent maintenance, but he said the building has the AC turned off b/c it’s not hot enough. They proceeded to tell us to open the window, meanwhile the condo only had a door to the balcony that can be opened, but has no screen door! I explained we cannot open the door without a screen b/c there were so many mosquitoes & insects flying in! They continued to brush me off my entire stay & repeatedly told me someone would call me back but nobody ever did. The 3rd issue was they only had 1 USED paper towel roll and only 1 extra toilet paper roll. They also only provided 4 bath mat towels for 4 people staying 4 nights!! That’s absolutely absurd & ridiculous! Overall they are extremely unprofessional, unhelpful, and not easy to get a hold of. I’ve never had to contact the property management so many time in a stay before. SAVE UR MONEY DO NOT BOOK
Deana
Aufenthalt von 4 Nächten im April 2025