We had a terrible experience during our stay. The air conditioning in two rooms kept blowing cold air all night, even when the thermostat was turned off. It was a rainy, cold day, and our family of six ended up sleeping together in the kitchen because it was the only warm area.
Although the staff responded quickly to my messages, they didn’t actually fix the problem or provide any alternative. We were checking out early the next morning, but they said someone would come to check the issue at 10 AM — which was completely useless for us.
I requested a refund, but even after a day, there’s still no update. Very disappointing experience.