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The Bay Suites - Entertainment Dist

2.5 star property

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Balcony
Signature Condo | Living area | Smart TV, Netflix, streaming services
Signature Room | In-room dining
Comfort Apartment | Balcony

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
14 York St, Toronto, ON, M5J 0B1
  • Place, Scotiabank Arena
    ‪3 min walk‬
  • Place, Rogers Centre
    ‪5 min walk‬
  • Place, CN Tower
    ‪5 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪18 min drive‬

Room options

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • 3 bedrooms
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for City Apartment

Egyptian cotton sheets, premium bedding, down duvets

City Apartment

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Living area | Smart TV, Netflix, streaming services

Classic Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Signature Room

Signature Room | Living area | Smart TV, Netflix, streaming services

Signature Room

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Basic Studio

Egyptian cotton sheets, premium bedding, down duvets

Basic Studio

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Apartment

Full-sized fridge, microwave, oven, stovetop

Basic Apartment

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Panoramic Apartment

  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for City Apartment

City Apartment | Living area | Smart TV, Netflix, streaming services

City Apartment

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Condo

Comfort Condo | Egyptian cotton sheets, premium bedding, down duvets

Comfort Condo

  • 60 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bed

View all photos for Classic Condo

Classic Condo | Living area | Smart TV, Netflix, streaming services

Classic Condo

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 1 Queen Bed

  • 52 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Condo

Elite Condo | Egyptian cotton sheets, premium bedding, down duvets

Elite Condo

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Bay Suites - Entertainment Dist

Apartments with kitchens, 3-minute walk to Scotiabank Arena
This smoke-free apartment building features self parking, laundry facilities and express check-out. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. A Smart TV with digital channels and Netflix provide a bit of entertainment, and guests will also find comforts, such as Egyptian cotton sheets and a pillow menu.
The Bay Suites - Entertainment Dist offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. This individually furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Smart televisions come with digital channels and Netflix. Additionally, rooms include an iron/ironing board and blackout curtains.

The Bay Suites - Entertainment Dist's great location gets high marks from our customers. During your stay, you're just a quick walk from Scotiabank Arena. You'll find features such as laundry facilities and self-parking (surcharge). This budget apartment building has 5 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a dining area
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Self-parking available for a fee
  • Amenities include laundry facilities and a lift
  • Just a 3-minute walk from Scotiabank Arena and 7 minutes on foot from Ripley's Aquarium of Canada
The Bay Suites - Entertainment Dist offers its guests laundry facilities, express check-out, and a lift. The front desk is open around the clock. For a fee, parking is available.

This Toronto apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Parking on site (CAD 30 per night)
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster
  • Toaster oven

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Hardwood flooring in room
  • Lift (122 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 5 units
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival.

Property is also known as

The Suites Entertainment Dist
The Bay Suites Entertainment Dist
The Bay Suites - Entertainment Dist Hotel
The Bay Suites - Entertainment Dist Toronto
The Bay Suites - Entertainment Dist Hotel Toronto

The Bay Suites - Entertainment Dist Reviews

Reviews

6.4
Rating 10 - Excellent. 211 out of 775 reviews
Rating 8 - Good. 149 out of 775 reviews
Rating 6 - Okay. 133 out of 775 reviews
Rating 4 - Poor. 90 out of 775 reviews
Rating 2 - Terrible. 192 out of 775 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Sep 2025

4/10 Poor

Mikayel

Stayed 1 night in Sep 2025

8/10 Good

Heather

Stayed 3 nights in Sep 2025

6/10 Okay

Sean

Liked: Cleanliness, property conditions & facilities
Communication via email, Expedia and WhatsApp, concurrently, none of which was clear. Bathroom light didn't work, hall light flickering. Not bad but not great.
Stayed 1 night in Sep 2025

10/10 Excellent

Johanna

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

4/10 Poor

Maureen

Travelled with group
Liked: Room comfort
Their was socks left in the openon floor..laundry in machine which was not a problem but hope the rewash....bathroom needs renovation....had no idwa I was to use what's app. I have it but only use when out of country..First bathrooom had a paper towel roll in bathrooom cut in half for toilet paper...no wonder it loook like it had flooded before as laminated warped....location was fantastic
Stayed 1 night in Sep 2025

2/10 Terrible

Spencer

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Blood on bedroom wall. Outlets in kitchen did not work and were visibly broken with exposed electrical work. Coffee maker not operational. All curtains in living room had been torn down, holes all in the ceiling where they were previously. Nice building, terribly managed unit. Would not recommend.
Stayed 1 night in Sep 2025

2/10 Terrible

DIMPLE

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the suite is broken, ripped, falling off, bathroom floors not cleaned after the previous guest use. sofa bed broken, 1 person slept on the floor even after paying all.
Stayed 1 night in Sep 2025

2/10 Terrible

Abel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the dirtiest place I’ve ever stayed. My wife felt uncomfortable and hesitant to sleep on the sheets, which had hairs and stains. The manager was very helpful and arranged for housekeeping the next day to change the bedding and mop the floors. The suite itself has a great location and plenty of space, but unfortunately, it’s poorly cleaned and not well maintained. Sadly, I would never choose to stay here again.
Stayed 3 nights in Sep 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
This was the worst stay possible. For starters, their check in process is sketchy and confusing. We had asked to check in slightly early as we had landed in Toronto at 10AM and check in wasn’t until 5pm. We were allowed to drop off our items while the “cleaners” were there cleaning. When we were finally done our long wait to be able to go in and relax, some man came into the condo without warning to finish laundry and drop off toilet paper. It startled us as we weren’t told he was going to be there past 5. They did a piss poor job of cleaning, most of the condo was still dirty and had many problems. Stained carpets, stained lamp shades, floor lifting (a tripping hazard), cracks in toilet and counter in the bathroom, the drain was so clogged the tub would fill with water as you showered, paint splatters on floors/door handles/light fixtures. The kitchen had no hand towels or paper towels and had an old and dirty used dish sponge. Dishes were mismatched and minimal utensils that were also mismatched (3 forks, 1 spoon, 8 butter knives, 2 sharp knives). The bed was very firm and uncomfortable but sunk in on the middle. The unit was nothing like the pictures on the ad, and was advertised at 12 York but we actually stayed in 14 York. The first night the fire alarm went off, so we grabbed all of our belongings and had to walk down 24 flights of stairs. When we reached the lobby we were told it was a false alarm where we witness a firefighter getting visibly getting upset with front
Stayed 3 nights in Sep 2025

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
Check in was confusing. I had submitted all the required documents the morning we left for Toronto. When we got there I was told they hadn't received the security deposit and then had to e-transfer them before they would give me the room details. I then had to redo all the information on an IPAD at the concierge's desk. The room condition was atrocious! The hallway closet doors were off their track so access to the washer/dryer was not possible. All the vertical blinds had pieces missing and look like a dog chewed them. We had to dress in the bathrooms to not be seen by neighbours. There was water damage to the floors which made them heave and we constantly tripped over them. Huge hole in the wall by the bathroom. Main bedroom door was ripped off and we saw it under an air mattress on the balcony. Balcony was filthy. Windows and door tracks were also filthy. Not a fork to be found in the kitchen although there were many spoons. Walls were dirty and marks on them. Neither bathroom had towel racks. Linens were clean however. All this at a very expensive price!
Stayed 4 nights in Sep 2025

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place exceeded my expectations! It’s clean, safe, and the people here make you feel right at home. Would definitely come back.
Stayed 4 nights in Sep 2025

4/10 Poor

paige

Travelled with family, Travelled with group
Liked: Cleanliness
Communication was very confusing. Many emails with unclear instructions. Check in took 2 hours to get sorted. The floor was all broken, water only ran hot, microwave was disfunctional, parking was 60$ for only 2 night stay. The elevator took forever to come, and was extremely shaky. The view and atmosphere was nice. Good location aswell, walking distance from all major tourist spots or a quick Uber drive away. It was also pretty quiet.
Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Travelled with family

Very mixed review

Stayed 2 nights in Sep 2025

2/10 Terrible

Fahreta

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place was destroyed inside. Check-in was suppose to be at 5pm but we weren't able to enter until 7pm. They would not respond to text messages or emails.
Stayed 1 night in Sep 2025

6/10 Okay

Daryl

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Tried for over a week prior to our arrival to request an early checkin through Expedia. No response. The day of our reservation communication was much better. Location and price are both very good but the unit is in need of a refresh. Pocket door to bathroom is impossible to close, mirror on closet door is cracked and the door to the balcony is nearly impossible to open or close.
Stayed 2 nights in Sep 2025

2/10 Terrible

Brigitte

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in was. Nightmare. We didn't receive any communication and when we called several times before check in and on check in it was like pulling hair to get the information. Took us over 35 min to get our room and we were almost late for a concert. Also the building that we rented was not the building that we got so that added another 20 minutes to check in. Once we got in the room was t even that clean and that wasn't the problem. The floors were all broken and covered by carpets. Not only were the floors broken they were sticking up so you would stumb your toes and hurt your feet. I will never go again and should not have paid what I did
Stayed 1 night in Sep 2025

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
This is NOT a hotel. It is a condominium. There is no front desk. There is a person in the lobby, but they don’t work for “Bay Suites” because it does not exist. It’s just a room in a condo they rent out with no personal contact. They wanted us to upload a photo ID plus credit card information, which we were not comfortable doing. Therefore they wouldn’t allow us to access a room WE HAD ALREADY PAID FOR. We ended up booking with another hotel. Don’t be deceived like we were. Take your business someplace else.
Stayed 2 nights in Sep 2025

2/10 Terrible

colton

Travelled with partner
Disliked: Amenities, property conditions & facilities
Washer must have leaked at one point and flooring is destroyed. Just not what you want to see when you walk in the door. Bathroom has see better days cracked vanity paint bubbling and moldy caulking around tub. Flooring damaged in kitchen under dish washer. Door is gone that would have separated best Room to rest of the space. Does sound like a scam doing all the info to stay there. Just need some someone to fix all the damages and would be a nice spot.
Stayed 1 night in Sep 2025

2/10 Terrible

Meagan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst property I’ve ever stayed at. It was not advertised. It was dirty, damaged and difficult to check in to. I had to hound the property manager for check in details which they said sometimes there are blips in their system so that’s why I didn’t get it ahead of time. The location itself is great, walkable to Roger’s center etc. once inside we found a very run down condo. Broken flooring, crooked broken pictures on the walls, baseboards ripped off, large marks and patches on the walls, vent covers missing or filthy, little to no silverware or glasses. No hand towels or face cloths, no conditioner, the balcony was gross with an old mattress and one of the bed linens had blood on them! Honestly if we had the time or money we would have left as soon as we discovered that. The big problem here is that there is no on site management so no one to address imminent issues. The washer had dirty laundry in it. The fire alarm went off for about 15 minutes at 4 am and they kept coming on overheard saying there is no fire but they don’t know why the alarm is going off. Overall I absolutely would never come back here or recommend it to anyone and will be begging for my money back. If I could upload pics I would to show you how bad it is.
Filthy registers
Loose sink. Gross walls.
Stayed 1 night in Sep 2025

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Needless to say, this was a horrible experience. Took us over an hour to check in this is a huge condo building and there’s no fob given to get in to the elevator. Which means that the front desk temporarily allows access to the floor but because of the lineup it would expire and so we were left stranded on two different occasions and on the third attempt finally got in after an hour of waiting. When we got there, there was a lack of towels all the towels and the bedding were left in the dryer wrinkled and not prepared. after coming back in the evening after a dinner we realised that there was only a half a roll of toilet paper when I called customer service and complained and asked for more toilet paper and towels they said that they were unable to provide any toilet paper and their solution wise going through that same front desk experience to get lead onto another floor within the condominium building going into a separate unit to get toilet paper on our own. The next day on checkout when I complained the customer service said pleaded not to leave a bad review and an exchange they would offer me a refund of the parking and the early check in, and after seeing the review they would consider a full refund. None of these were given as of today several weeks after our stay avoid this property at all cost it is a horrible experience and not worth the aggravation.
Stayed 1 night in Aug 2025

2/10 Terrible

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First they gave us a parking spot number which was taken so we had no choice to take the one beside. Buzzer did not work. NO KEY card at all and now we have to go move car. Again every time we need to come in or out we need to see the front desk. Absolutely unacceptable and completely ruined my birthday
Stayed 1 night in Sep 2025

6/10 Okay

Travis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great other than the check in taking over an hour due to the unit number not being given with the itinerary or receipt
Stayed 1 night in Sep 2025

6/10 Okay

Emy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025