4/10 Poor
Rachel
Travelled with family and small children
2 Jun 2025
Liked: Cleanliness, staff & service
Really disappointed by this supposedly 4* hotel. The room was nice and mostly clean (a few hairs on the bed and in the bathroom), and staff were generally nice. But the all inclusive food was terrible - limited choice and everything was cold, even when going to dinner at the start of opening times.
The pool was good but having smokers in the pool bar, near where lunch snacks were being served was not nice.
The lifts are also tiny - I couldn't fit a pushchair and suitcase in the same lift. We also had to use two lifts to get up to floor 6 which was inconvenient. I think wheelchair users would have difficulty.
We booked a family room, and requested a cot, which was put in the room so that was good. We also had a decent view over the pool and out to sea. We only received one room key card which was slightly inconvenient.
We also asked for a kettle so we could make our baby bottles of milk. They refused. So we had to fill up 2 small Chilly bottles with hot water from the coffee machines so we had some hot water overnight. Luckily we had these bottles with us otherwise we wouldn't have been able to make bottles overnight.
You also had to pay a cash only deposit for the safe in the bedroom and also for pool towels. Most hotels have a card/token system in place for loaning beach towels.
Lots of Spaniards, f
Rachel
Stayed 2 nights in May 2025
