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The Palmer Collective

4.0 star property

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Photo gallery for The Palmer Collective

Reception
Breakfast, lunch and dinner served
Deluxe Room, 1 Queen Bed | 1 bedroom, pillow-top beds, desk, iron/ironing board
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Laundry

Explore the area

View in a map
12 14 Palmer Street, South Townsville, QLD, 4810
  • Magnetic Island Ferry Terminal
    ‪11 min walk‬
  • Queensland Country Bank Stadium
    ‪13 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪16 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, pillow-top beds, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(73 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, pillow-top beds, desk, iron/ironing board

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Palmer Collective

Hotel with free parking, near Magnetic Island Ferry Terminal
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance.
The Palmer Collective offers 118 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature pillowtop mattresses. This Townsville hotel provides complimentary wireless Internet access. Fridges and coffee/tea makers are provided. Bathrooms include a shower and complimentary toiletries. Cots/infant beds (surcharge) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Palmer Collective's great location. During your stay, you're just a quick walk from Maritime Museum of Townsville. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 3-minute walk from Maritime Museum of Townsville and 5 minutes on foot from Perc Tucker Regional Gallery
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly The Palmer Collective. Self parking is free.

This 4-star Townsville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.
Palmer's Bar & Kitchen – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; AUD 14 to 30 for adults and AUD 14 to 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palmer's Bar & Kitchen

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Saturday (6:00 AM - 10:00 PM) and Sunday - Sunday (7:00 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternative location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Cots (infant beds) are available for AUD 30.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 14 to 30 for adults and AUD 14 to 30 for children
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Saturday: 6:00 AM - 10:00 PM
Guests arriving after hours will need to go to the following location to check in: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Ibis Hotel Townsville
Townsville Central Hotel
Townsville Ibis
Townsville Central Hotel formerly Ibis Townsville
Central Hotel formerly Ibis
Townsville Central formerly Ibis Townsville
Central formerly Ibis
Townsville Central
Ibis Townsville
Townsville Central Hotel (formerly Ibis Townsville)
Townsville Central Hotel
The Palmer Collective Hotel
The Palmer Collective South Townsville
The Palmer Collective Hotel South Townsville

The Palmer Collective Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 377 out of 753 reviews
Rating 8 - Good. 272 out of 753 reviews
Rating 6 - Okay. 55 out of 753 reviews
Rating 4 - Poor. 36 out of 753 reviews
Rating 2 - Terrible. 13 out of 753 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very disappointed at no umbrellas available in a tropical climate
Stayed 4 nights in May 2025

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, lovely staff. Lots of choice for meals all within walking distance
Stayed 1 night in May 2025

10/10 Excellent

Aislinn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice rooms and excellent restaurant
Stayed 1 night in May 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over night stop over

Nice hotel in the middle of everything Enjoyed the option of set or buffet breakfast Would definitely stay here again
Stayed 1 night in May 2025

8/10 Good

Leanne

Stayed 2 nights in May 2025

2/10 Terrible

Renee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Do not stay in Room 307. The noise from the elevator is unbearable for $330 a night!!
Stayed 1 night in May 2025

10/10 Excellent

Janelle, Bowen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay walking distance to football stadium and to the city centre the dining is great and the hotel manager is amazing
Stayed 1 night in May 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay for the Cowboys game

I stay here quite a bit, but am finding the rising costs of the accommodation is making it harder to afford on my pension.
Stayed 2 nights in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value and very comfortable

Super comfortable and convenient hotel for an overnight stay.
Stayed 1 night in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and out. The room was clean and quiet.
Stayed 2 nights in May 2025

8/10 Good

Dr. Tanya, Murrumba Downs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, staff professional and responsive. I did have to reconnect the TV to the WiFi several times during my stay as it kept dropping out, but other than that, no issues.
Stayed 2 nights in May 2025

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good...
Stayed 3 nights in May 2025

10/10 Excellent

David, Glenella

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 1 night in May 2025

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms.
Stayed 1 night in Apr 2025

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was small and basic but very clean and comfortable. Probably suit a short term stay rather than an extended period. Parking was on a first in basis so we had to park on the street. We were given a drink voucher on arrival which was a nice touch. This is the 3rd Palmer street property we’ve stayed in and would stay again if it was just a few nights. Palmer street is an excellent location for dining and proximity to Magnetic island ferries.
Stayed 1 night in Apr 2025

10/10 Excellent

Dieuwertje

Stayed 1 night in Apr 2025

8/10 Good

Jo

Stayed 1 night in Apr 2025

8/10 Good

trevor

Liked: Staff & service, property conditions & facilities
The dooner had a stain on it. When we arrived the key wasn't coded to get into our room, had to go back to reception to get it fixed. Tv remote batteries where flat batteries.
Stayed 1 night in Apr 2025

10/10 Excellent

Denis, Kelso

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Wonderful staff and food
Stayed 2 nights in Mar 2025

4/10 Poor

Carl

Stayed 1 night in Mar 2025

10/10 Excellent

Isis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great, thank you.
Stayed 1 night in Apr 2025