House was perfect for our weekend getaway. Lots of space for everyone, peaceful and had everything we needed. Management was quick to respond to our questions as well. Would definitely stay here again.
The house was great but the management was disappointing. Upon arriving there was a mountain of snow covering the walkway making safe access impossible. I asked for a metal shovel and they said they could only provide the plastic shovel onsite and that I should use the salt so dissolve the snow. There was 5 ft of snow over a 200-foot walkway. I used the salt for the steep driveway. Normally, I could live with this, but I have a back injury and a small dog, so it was really difficult to enter and exit the house. The management (always someone different) always responded but they never said anything remotely helpful. Also, the dishwasher broke and they said they would arrange for someone to come and fix it and let me know when they would come. They did not do that, instead, they just sent a repair person who let themselves in and were there when I came back from dropping my son at Northstar. It's unfortunate, it would have been very easy to address my concerns, but they could not have cared less.
This was truly a horrific stay. Vacasa and the owners of this house should be absolutely ashamed of themselves.
First, our check-in was at 4pm. We arrived after 5 to find the cleaner still working on the house. It turns out the owners had stayed their previously and left the house in such a nasty state that the cleaner stayed until almost 7pm. Disgusting. I was left with laundry in the dryer I needed to put away, and dishes in the dishwasher I also needed to put away. Second, the listing clearly says "central a/c." I even confirmed, in writing, with Vacasa that this house had central a/c. They said "yes." Again, I have this in writing! It turns out the house does NOT have central a/c. They have a sign in the house stating this, and asking guests to open the windows instead. This was even confirmed by the cleaner who said the house did not have it. The listing and Vacasa lied. Third, the internet kept going out. For someone who needed to WFH, this was very annoying. Fourth, the listing also says guests have access to the recreation center, pool, etc. The guest passes were not at the house and the local team never brought them after saying they would. I was on the phone with Vacasa every single day, and always told a local team would contact me. This never happened. We paid for services that we did not receive. This is false advertisement and I will be contacting the BBB and reporting you.
Finally, the house is crawling with spiders and their are webs everywhere inside.
Modern, clean, with a touch of cozy. Had everything we needed to sleep and feed 6 people (including 2 teenagers). The kitchen had all the standard appliances and tools for easy meals. Working fireplace. The neighborhood is nice and quiet - the driveway easily fits a few vehicles. There's a neighborhood clubhouse we didn't get a chance to use this time, but sounded great. The location is super convenient if you're going to Palisades or Sugar Bowl. Around 20 minutes driving to either, without traffic. Also about 8 minutes from a Safeway grocery store. Will be back!
I stayed here with my whole family (kids and grandparents too). For the most part the cabin looks like the photos, however the dining table was a much smaller black plastic table not the wood one pictured. This cabin was poorly stocked for example no wood for the fireplace, no ice melt for the stairs and driveway and no cooking essentials in the kitchen like salt pepper etc. Communications from guest services were very generic and not helpful at all. When I asked guest services about the ice melt (there was a bucket for it but it was empty) I was told the guest had to purchase ice melt. When I asked about some confusion with the different thermostats in different bedrooms guest management said there should be a binder that details the operation, the binder only has instructions regarding trash, snow removal and emergency services. Overall pretty disappointed in the communication from guest services and the lack of stocked amenities for the price we were paying, I wouldnât stay here again.
The property entrance was completely blocked by snow, and we could not get access,and the snow was at least one week old meaning the owners are maintaining the property regularly
Cleanliness everywhere, property was very nice and well maintained.
Please note that the third bedroom is located on the lower level which is completely disconnected from top floor and its like a separate unit, the staircase was covered in snow and ice so we couldn't go downstairs and use the 3rd bedroom which was disappointing. So, give it a second thought if you are looking top use 3rd bedroom especially during winter season which is hard to take stairs with kids.
Overall, I recommend this vacation rental.
The cabin was clean and comfortable. The description was a little confusing in that it said there was no air conditioning - but there is air conditioning! Also, the description lists 3 bedrooms, but one of the bedrooms is a separate unit downstairs with its own entrance. However, the upstairs has two bedrooms plus an open loft that sleeps two, so there is plenty of space!
We absolutely loved our stay here! House had everything we needed for meals at home, the house is very comfortably set up, and everything was easy to find and use in the house.
We loved our stay! Such a unique layout and feels so large on the inside. It's also in such a great area, we loved walking through the neighbor hood and we also visited the nearby Tahoe Donner Cross Country Ski Center, only a five minute drive away. We had everything we needed for our group of five. The property management was also very professional and made check in/out very easy. We'd love to stay here again.
Very clean and up to date furnishings. Has a separate in law unit below main floor which has a separate entrance. Lots of snow when we were there and steep driveway so make sure you have snow tires or four wheel drive
The communication with the property owners was excellent and prompt. Check in was pretty easy, however, the house is located on a slope and our car was not All Wheel Drive, so we would have needed chains to park in their driveway. Thankfully they have wonderful neighbors who allowed us to use one of their spots to park. Just an FYI so that others who rent here can be prepared. The house is located close to nearby restaurants and gas stations and Donner ski resort. The house is lovely and our kids loved playing with their toys, reading their books and playing with their board games. Overall, this was a great experience and we would recommend to other families looking for a nice place to stay. One last thing, their internet was down the entire time, and we were told it had been down since a storm from December, we were there in early January. So, you may want to ask if it has been fixed. Enjoy!
We stayed at this property with my infant, toddler, and parents. We were very impressed with the location and amenities. We were stuck indoors for 2 days due to smoke, but the house is so bright and spacious that we didn't go stir crazy. We would stay here again.
Very nice place, it was very clean and super easy to get into. The kitchen was well stocked with utensils and cooking implements. The location was perfect and we thoroughly enjoyed walking around the neighborhood. It was also a very close drive to the lake and Truckee. The only problem was that we're used to AC at night so it was a bit too warm even though it got down to low 70s in the house at night. Thankfully, they had fans for the upstairs but there was no fan in the downstairs bedroom.
We really enjoyed our stay! The house location was perfect for our Truckee river rafting adventure. It was well stocked, clean, shower was great, and the bed was very comfortable. Having the extra fans around the house was a big plus since it was quite hot during our stay.
Entry was easy, house was clean, the mountain neighborhood was nice and quiet, and the location is close to all of the wonderful Donner/Truckee/Tahoe fun! The ONLY things we wish we had were some sort of extra fans or AC, as it was very warm in the house... We happened to be there during a northern California summer heat wave. There are two fans in the house, which was very nice to have.