4/10 Poor
Ronald V
6 Jun 2025
While recently in Tucson with a family member in the hospital I booked this hotel. I was traveling alone went into the room and the switch light didn’t turn any lights on. The only light in the room was coming from my vehicle. I found a lamp and it didn’t work either. I found another lamp and that one seemed to work. As the light came on I saw a huge black bug either a spider or big fly on the ceiling. I immediately walked out. Drove back to the front desk and told desk clerk what had happened. He offered another room but I didn’t feel safe. Drove to a different hotel and booked a room. After settling in I contacted Expedia and asked for a refund. They contacted Best Western and front desk refused my refund.
Ronald V
Stayed 1 night in Jun 2025