2/10 Horrible
Keisuke
Voyage en couple
16 oct. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Cockroach Hotel
This was honestly one of the worst experiences of my life.
When I got to the room, there were about five or six cockroaches running all over the door. The moment I opened it, I saw hundreds of cockroaches crawling inside the room — on the floor, the walls, everywhere. I was in complete shock.
I went straight back to the front desk and told them there was no way I could stay there. They said they would cancel my stay but couldn’t cancel the security deposit, and told me to call customer service instead. I called, but the automated system just kept saying, “Press 1 for reservations…” and never connected me to a real person. I tried ten times before finally reaching someone, only to be told that I had to call the hotel again the next day to get my deposit back.
It was such a nightmare. The night staff clearly had no idea how the refund system worked. I arrived late at night, exhausted, and had to deal with all this after seeing a room infested with cockroaches. I felt sick to my stomach.
I immediately went next door to the Quality Suites, which was spotless and safe — what a relief after that disgusting experience.
If you care about cleanliness or basic hygiene, do not stay here.
Keisuke
Séjour de 1 nuit en octobre 2025
