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Casa Gitano

3.5 star property
VIP Access

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Photo gallery for Casa Gitano

OCEANFRONT VILLA WITH PRIVATE POOL | Terrace/patio
OCEANFRONT VILLA WITH PRIVATE POOL | Premium bedding, down duvets, memory-foam beds, minibar
JUNGLE SUITE WITH TERRACE | Premium bedding, down duvets, memory-foam beds, minibar
Pool
OCEANFRONT SUITE WITH TERRACE | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • On private beach
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Carretera Tulum-Bocapaila KM 9.5, Tulum, QROO, 77760
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪2 min drive‬
  • Playa Paraiso
    ‪32 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪74 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for OCEANFRONT VILLA WITH PRIVATE POOL

OCEANFRONT VILLA WITH PRIVATE POOL | Premium bedding, down duvets, memory-foam beds, minibar

OCEANFRONT VILLA WITH PRIVATE POOL

  • 64 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for OCEANVIEW SUITE WITH TERRACE

Premium bedding, down duvets, memory-foam beds, minibar

OCEANVIEW SUITE WITH TERRACE

  • 35 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE | Premium bedding, down duvets, memory-foam beds, minibar

JUNGLE SUITE WITH TERRACE

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE | Premium bedding, down duvets, memory-foam beds, minibar

JUNGLE LOFT KING WITH TERRACE

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING | Premium bedding, down duvets, memory-foam beds, minibar

JUNGLE LOFT DOUBLE KING

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE | Premium bedding, down duvets, memory-foam beds, minibar

OCEANFRONT SUITE WITH TERRACE

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Gitano

Beachfront hotel with spa services
A private beach, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a beach bar, spa services and concierge services.
Casa Gitano offers 17 air-conditioned accommodations with iPod docking stations and minibars. Memory foam beds feature down duvets and premium bedding. Televisions come with smart speakers.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a private beach.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Casa Gitano, you're just a quick walk from Tulum Beach. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes a private beach
  • Steps from Tulum Beach and 6 minutes on foot from Sian Ka'an Biosphere Reserve
  • Pets welcome for a fee
A private beach is featured. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Casa Gitano. Free self parking is available.

This 3.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.
Casa Gitano has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Free beach club

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 (weight limit: 33 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 10:30 PM.
Guests will receive key retrieval information.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

Casa Gitano Hotel
Casa Gitano tulum
Casa Gitano Hotel tulum

Casa Gitano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 42 reviews
Rating 8 - Good. 5 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 4 out of 42 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure perfection

Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Morning view
Afternoon from the porch
Restaurant on property
Stayed 4 nights in Jan 2025

6/10 Okay

karyn

Travelled with partner
Disliked: Amenities, property conditions & facilities
I have been to mexico many times and several properties. The hotel was overpriced for what it had to offer. The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
Stayed 5 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

This property is not ready to welcome guests.

With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
Stayed 5 nights in Jan 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Best beach club
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Hamidreza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very nice staff.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Stayed 5 nights in Nov 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place food and quiet. Clean beach
Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .
Stayed 4 nights in Sep 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sierra

Stayed 4 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

This place is great, everyone offers a superb customer service treat, from the front desk to the servers at the restaurant. The rooms are lovely and very chick. NO TV's which is a good thing is you are trying to disconnect from the world.
Stayed 3 nights in Sep 2024

10/10 Excellent

Candis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was a dream! All the staff was friendly and super helpful!! We’ll be back!
Stayed 4 nights in Jul 2024

10/10 Excellent

Berly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach was very clean, they have staff rake out the weeds early in the morning, beautiful beach. Tacos are amazing. Saturday house music vibes are lit. Food and drinks are expensive but so is everything else in Tulum. I would stay again with incentives ;)
Stayed 3 nights in Mar 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Nov 2024

2/10 Terrible

Timmy

Stayed 2 nights in Jul 2024

10/10 Excellent

Anne, Panama

Stayed 3 nights in Jun 2024