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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
VIP Access

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Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
Balcony
2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers
Deluxe Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets
Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout curtains, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
  • Place, LabnaHa Ecopark Adventures
    ‪3 min walk‬
  • Place, Cenotes Labnaha
    ‪6 min walk‬
  • Place, Maya Adrenaline
    ‪6 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪79 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room - Adults only

Deluxe Double Room - Adults only | 1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Double Room - Adults only

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

1 bedroom, blackout curtains, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

Comfort Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets

Comfort Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Suite

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

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The price is CHF 69
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About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Hotel with 2 restaurants, 8-minute walk to Cenote Tortugas
2 restaurants, 2 outdoor pools and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 coffee shops/cafes, tour/ticket assistance and a garden. Housekeeping is available once per stay.
Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers 12 air-conditioned accommodations with a ceiling fan and blackout curtains. 60-cm plasma televisions come with digital channels.

Bathrooms include a shower. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered once per stay and hairdryers can be requested. Housekeeping is provided on a limited basis.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive, you're just a quick walk from LabnaHa Ecopark Adventures. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, 2 coffee shops/cafes and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include tour or ticket assistance
  • Just a 3-minute drive from Cenote Tortugas and 5 minutes from Tulum National Park
Some rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers its guests 2 outdoor swimming pools. There are 2 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa Tortuga Tulum Cenotes Park Inclusive. Free self parking is available.

This 3-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 9:00 AM to 1:00 PM.
Hotel Casa Tortuga Tulum Cenotes Park Inclusive has 2 restaurants on site.

All-inclusive details

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • Ecotours

Family friendly

  • 2 outdoor pools
  • Mini-fridge

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-cm plasma TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 11:00 PM.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Reviews

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 54 reviews
Rating 8 - Good. 9 out of 54 reviews
Rating 6 - Okay. 6 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 4 out of 54 reviews

Reviews

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Stayed 2 nights in Aug 2025

8/10 Good

Lizbeth Cortes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Stayed 8 nights in Aug 2025

6/10 Okay

Marilyn

Stayed 1 night in Jul 2025

10/10 Excellent

Alejandra

Stayed 1 night in Jul 2025

10/10 Excellent

Gicel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Stayed 3 nights in Jul 2025

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Kendra

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julieta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Stayed 1 night in Apr 2025

6/10 Okay

Monica

Travelled with family
Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Stayed 1 night in Mar 2022

8/10 Good

Brad A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Read the fine print!

Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021

8/10 Good

Jackielin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
Stayed 1 night in Feb 2021

8/10 Good

Liping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tay if you like the cenote

We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020