8/10 Good
Procoro
Travelled with partner
1 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel & criticism hopefully helps them because it has the potential of being a 5 star hotel.
The hotel is small but has a charming rustic and peaceful environment so if you’re looking for a place to relax & get away from the craziness of city life this is perfect. I was very happy to receive a welcoming note and a bottle of bubbly to welcome us! The staff is very friendly and attentive specially Virginio & Juan they were extremely helpful along with the front desk agents which unfortunately I forgot their names.
I celebrated my wife’s birthday with a private romantic dinner at the dock which was spectacular in every way, the service from Virginio was wonderful and the food was exquisite starting from the Cielo Maya Salad, the carrot soup, the filet mignon/shrimp to the coconut flan!! Just delicious & perfect!
The only complaints I would give is for housekeeping to be more aware of the amenities that should always be replaced in the rooms such as water, coffee, cream, and or any of the bathroom essentials which could bring this hotel to a higher level. I had to be requesting many of those items on daily basis and I don’t think that it was due to lack of gratuity because I was leaving it daily.
On our last day we ordered room service & unfortunately the food arrived uncovered and cold,I ordered a ribeye & the one we got was an overcooked weird piece of meat mostly fat looked microwaved cooked so disappointed! I’ve worked in luxury hotels & restaurants
Procoro
Stayed 6 nights in Mar 2025
